Outbound Collections Agent
Nimble Group Kenya
Reporting to: Team Manager
Job Purpose: To negotiate with arrears account customers to maximise debt recovery and profitability
Location: Windhoek, Namibia
Key Performance areas
COLLECTIONS MANAGEMENT
Ensure that allocated collection target/s are achievedEnsure that allocated productivity target/s are achievedUse effective communication and negotiation to ensure successful commitments to pay (Promises to Pay)Follow-up daily on progress of the PTP's and the respective statuses to optimise collectionsEnsure full understanding of product/s working onQUALITY MANAGEMENT
Understands, interprets and applies laws, rules, regulations, policies and/or procedures to collections processAdhere to / utilize the collections call script/sEnsure that all debtors information held on record is up to date and accurate Ensure that the accounts are properly maintained at all time on the collections systemDeals with people and/or debtors in a manner which shows empathy, tact, and professionalismRequirements
Skills
Target drivenHigh level of integrityStrong work ethicSelf-motivatedAble to work under pressureReliableTime managementAble to work in a team
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