Job Title: Transportation Escalations Representative 

Job Description

Deliver outstanding carrier and driver experience/solutions, in a contact center environment, through researching, problem-solving, setting appropriate expectations and working within the Transportation network. Work in a fast-paced environment, and adhere to schedules: start/stop, and breaks/lunches. Make outbound calls seeking to understand the potential or current issue discovered in the system as it pertains to a transportation issue. Support workload surges and/or weather-related operations as needed to include working significant overtime during designated high-volume peaks. Use internal systems to gather data from multiple sources to support reporting on a daily, weekly, monthly, and quarterly basis. Work with cross-functional teams and provide support to field teams in driver assignment, load acceptance, and driver/equipment availability.

ResponsibilitiesDeliver outstanding carrier and driver experience/solutions in a contact center environment.Research, problem-solve, set appropriate expectations and work within the Transportation network.Adhere to schedules including start/stop times and breaks/lunches.Make outbound calls to understand and resolve transportation issues.Support workload surges and weather-related operations with significant overtime during high-volume peaks.Use internal systems to gather data from multiple sources for reporting purposes.Collaborate with cross-functional teams.Provide support to field teams in driver assignment, load acceptance, and driver/equipment availability.Essential SkillsCall center background with experience taking 60-80 calls per day.Problem-solving skills.Tech-savvy with experience in transportation, intermodal, logistics, and supply chain.Ability to navigate multiple systems and tools to find solutions.Adaptability to changing rules and processes.Experience in a performance-driven, metrics-focused role.Self-sufficient with the ability to work independently.Additional Skills & QualificationsA completed Bachelor’s Degree from an accredited university or 2 years of relevant work experience, or 4 years of work experience in the logistics/transportation industry.Entry-level knowledge of MS Excel, familiarity with Excel spreadsheets, and ability to navigate and interpret data.Flexibility to work all shifts, including day or night and some weekend shifts, as the team provides 24/7 tactical support.Work Environment

Starting January 2025, all employees will be required to work onsite 5 days per week. Work hours are from 9:30 AM to 6:00 PM MST. Must be available to work at least one weekend day, possibly two.

Pay and Benefits

The pay range for this position is $21.00 - $21.00

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision\n
• Critical Illness, Accident, and Hospital\n
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available\n
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)\n
• Short and long-term disability\n
• Health Spending Account (HSA)\n
• Transportation benefits\n
• Employee Assistance Program\n
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Tempe,AZ.

Application Deadline

This position will be accepting applications until Jan 1, 2025.

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\n \n About Aston Carter:\n

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

\n Diversity, Equity & Inclusion\n

At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

\n Hiring diverse talent\n Maintaining an inclusive environment through persistent self-reflection\n Building a culture of care, engagement, and recognition with clear outcomes\n Ensuring growth opportunities for our people\n

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

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