Job Purpose

 

The position is responsible for engaging current/prospective customers selling residential service for home phone, long distance, internet, and video products through outbound dialing. The agent must be self-motivated, have a thorough understanding of products and services offered by altafiber, able to work in a fast-paced environment, display exceptional customer service, and consistently meet sales goals.

 

Essential Functions

Utilize outbound dialing with a focus on customer acquisition, upgrading current customers and up sell. Place orders for new service and/or changes to existing service through multiple internal ordering systems. Maintain, track, change, and input leads through SalesForce.com. Take direction from upper management and complete administrative duties. Develop and maintain relationships with current customers; follow up by email/phone thanking them for their business and informing them of altafiber's referral program.  

Experience

0 to 2 years of experience Prior experience in sales or marketing highly preferred Prior experience in telecommunications preferred Prior experience in a call center preferred Strong organizational and time management skills preferred

Education

 

High School Diploma or equivalent

 

Special Knowledge, Skills, and Abilities

Excellent oral, written, and interpersonal communication skills necessary Knowledge of Microsoft programs and applications Ability to work independently within a team environment with minimal supervision adhering to performance measurements and sales goals Proficient problem solving and analytical skills Demonstrated success working in a sales environment

Supervisory Responsibilities

No supervisory responsibilities

We were made aware of an employment scam in which a third-party is creating false communications under the altafiber name. We want to reiterate that altafiber never seeks payment from job applicants and only reaches out from @altafiber.com email addresses. We are encouraging applicants to apply through our website at altafiber Careers for added security.