Job Purpose

The position is responsible for engaging current/prospective customers selling residential service for home phone, long-distance, internet, and video products through outbound dialing. The agent must be self-motivated, have a thorough understanding of products and services offered by Cincinnati Bell, able to work in a fast pace environment, display exceptional customer service, and consistently meet sales goals.

Essential Functions

Utilize outbound dialing with a focus on customer acquisition, upgrading current customers, and upsell, (70%) Initiate and obtain sales through lead lists while meeting productivity metrics Assess customer's entertainment and communication needs, offering solutions or bundles from Cincinnati Bell Effectively multi-task between account management, providing feedback to customers responses, offering solutions, discussing product options, and generating service through multiple ordering systems Negotiate products and services offered by Cincinnati Bell utilizing promotional offers generated by marketing Place orders for new service and/or changes to existing service through multiple internal ordering systems (10%) Maintain, track, change, and input leads through SalesForce.com (10%) Take direction from upper management and complete administrative duties (5%) Develop and maintain relationships with current customers; follow up by email/phone thanking them for their business and informing them of Cincinnati Bell's referral program (5%)

Education

Four years of High School or equivalent

Experience

0 to 2 years of experience Prior experience in sales or marketing highly preferred Prior experience in telecommunications preferred Prior experience in a call center preferred Strong organizational and time management skills preferred

Special Knowledge, Skills, and Abilities

Excellent oral, written, and interpersonal communication skills necessary Knowledge of Microsoft programs and applications Ability to work independently within a team environment with minimal supervision adhering to performance measurements and sales goals Proficient problem solving and analytical skills Demonstrated success working in a sales environment

Supervisory Responsibilities

No Supervisory Responsibility