"At L.L.Bean, we believe the outdoors brings out the best in all of us. We are committed to fostering a culture of diversity and creating safe, inclusive spaces where everyone feels welcome—both here and Outside. We value individual differences and are dedicated to maintaining an inclusive work environment where everyone can bring the best of their experience and talents and truly thrive."

Position Purpose: Key duties include managing reservations (including collecting payment, tracking rental fleet, organizing paperwork), conducting safety checks on all rental equipment, providing excellent customer service, and handling inquiries/issues promptly with the support of the rental supervisor on duty. Will have strong organizational skills, a passion for the outdoors, and the ability to work effectively in a fast-paced environment. Prior experience in hospitality, service, or recreational fields is a plus.

Pay Range: $16.50 - $20.00 USD Hourly

Responsibilities:

PRIMARY RELATIONSHIPS:

Works most closely with local leader

Reports directly to ODP Regional Manager

Supports tasks and goals set forth by local leader and rental supervisor on duty

RESPONSIBILITIES:

Conduct pre- and post-rental equipment inspections.

Ensure all rental agreements are properly completed.

Provide excellent customer service and address customer inquiries.

Maintain and clean vessels and equipment.

Monitor weather conditions and advise customers accordingly.

Assist customers with boarding and disembarking vessels.

Handle payment transactions and maintain accurate records.

Communicate equipment repair/replacement needs with local leader/rental supervisor.

Enforce all safety regulations and company policies.

Assist in marketing and promotional activities for the rental program.

Learn and be able to respond to Emergency Response Policy.

Health and Safety Requirement: Every employee is responsible for contributing to a safe and healthy workplace. Employees are expected to be active participants in health and safety by following all safety policies and procedures, reporting unsafe conditions or at-risk behaviors to leadership, and conducting work in a safe manner. Those in a leadership role are also expected to model safe behaviors, evaluate risk, and ensure that risks are reduced to acceptable levels.

This position has been identified as a safety-sensitive position. A safety-sensitive position is one in which an impaired worker constitutes a serious and direct threat to workplace health and safety. Employees in this position must agree that they will not come to work or be at work at any time under the influence of alcohol or any drug that could render them impaired.

Education Level: High School or GED

Skills and Qualifications:

Must be 18 years old

Strong communication skills

Able to lift and move objects up to 100 lbs.

Availability to work Fridays, Saturdays, and Sundays

Desire to work in the outdoors

"If you care about the outdoors, joining L.L.Bean is a great way to feel good about what you do. Our benefits package makes a good thing even better, with programs and perks designed to support your health and financial goals. Plus, maintaining a healthy work-life balance and re-charging outside are all part of the plan.

If your experience looks a little different from what we've identified and you think you'd be great at this role, we'd love to learn more about you!   At L.L.Bean, we believe the outdoors brings out the best in all of us.  We strive to reflect this every day in our commitments to employees and partners and in our efforts to promote diversity, equity, inclusion, and sustainability."