"At L.L.Bean, we believe the outdoors brings out the best in all of us. We are committed to fostering a culture of diversity and creating safe, inclusive spaces where everyone feels welcome—both here and Outside. We value individual differences and are dedicated to maintaining an inclusive work environment where everyone can bring the best of their experience and talents and truly thrive."

L.L.Bean is searching for an Outlet Store Manager to lead the opening and future success of our NEWEST OUTLET STORE coming to Mariner Way in Biddeford, Maine. This store is targeted to open Spring 2025.

Position Purpose:  Provides leadership and direction to the Outlet store team to achieve store goals and align with corporate and divisional strategies. Accountable for achieving Sales and Operating Contribution goals.

Drives business results, develops talent and ensures delivery of the legendary L.L.Bean customer experience for assigned outdoor lifestyle concept retail store. Communicates and drives Retail strategic initiatives. Accountable for P & L performance for assigned store. Promotes the company's core values of Outdoors Heritage, Integrity, Service, Respect, Perseverance and Safe and Healthy Living to ensure the integrity of the brand, culture and mission of L.L.Bean is upheld at all times.

Store Sales Volume: $5-7 Million

Responsibilities: 

Manages Assigned Personnel

Makes and reviews employment decisions and recommendations.

Establishes performance objectives. 

Assigns, directs and monitors work and appraises performance.

Coaches and develops employees in job-related skills through work assignments, direct training and regular feedback, both positive and developmental.

Recommends and administers wages and salaries.

Resolves routine personnel problems, following company policies and procedures.

Assists employees in identifying personal development and career needs and assessing available resources. Provides guidance and support.

Communicates and monitors adherence to company policies, procedures and programs.

Prepares, maintains and updates personnel records.

Reviews and updates job descriptions, organizational structure and staffing levels. Oversees the maintenance and updating of related records.

Ensures work areas meet all appropriate health and safety standards.

Minimizes risks of work-related injuries and illnesses and associated costs, including lost work time.

Facilitates on-boarding of new employees.

Models L.L.Bean’s values of diversity, equity, and inclusion in hiring practices.

Fosters an inclusive work environment by seeking team members’ perspectives, actively listening to others' opinions and experiences, and modeling and encouraging respectful communication among the team. 

Works collaboratively and respectfully with team members and customers from different backgrounds and cultures. 

Operations Leadership

Holds store team and self accountable for executing corporate and divisional strategies and directives, including merchandising, loss prevention, safety, operations and human resources, through consistent follow-up, feedback and clear communication of objectives.

Motivates and inspires store team to achieve and exceed goals though analyzing processes and problem solving.

Recruits, hires, and develops store team through coaching and feedback.

Ensures all store performance management processes and policies are adhered to.

Establishes store priorities to ensure maximum productivity and customer service goals are achieved daily.

Partners with and provides feedback to District Manager on store and personnel needs and issues on a consistent basis.

Fosters positive and productive working relationships with VP/Unit Leader, District Manager, Home Office and all other areas of the company. Assists with projects and provides feedback as needed.

Oversees visual merchandising in store.

Resolves customer service issues.

Schedules self and store staff.

Accountable for achieving store expense goals & contributes to budget planning.   

Accountable for achieving Sales and Operating Contribution goals.

Performs additional related duties as requested.
 
Health and Safety Requirement:  Every employee is responsible for contributing to a safe and healthy workplace. Employees are expected to be active participants in health and safety by following all safety policies and procedures, reporting unsafe conditions or at-risk behaviors to leadership, and conducting work in a safe manner. Those in a leadership role are also expected to model safe behaviors, evaluate risk, and ensure that risks are reduced to acceptable levels.

Education Level: 2-Year Associates Degree
Years of Experience: 3+ years

Skills and Qualifications:  

Demonstrated leadership skills

Strong store merchandising skills

Working knowledge of stores' operations, policies and procedures 

Has experience recruiting, implementing, and practicing diversity, equity and inclusion in their store environment. 

Demonstrated capacity for collaborative work in a retail environment, is adept at serving customers from diverse backgrounds. 

Analytical and problem-solving skills

Ability to handle confidential information

Ability to multi-task

Strong time management skills

Strong computer and systems knowledge (Word, Excel, PowerPoint, registers and back-of-house systems)  

"If you care about the outdoors, joining L.L.Bean is a great way to feel good about what you do. Our benefits package makes a good thing even better, with programs and perks designed to support your health and financial goals. Plus, maintaining a healthy work-life balance and re-charging outside are all part of the plan.

If your experience looks a little different from what we've identified and you think you'd be great at this role, we'd love to learn more about you!   At L.L.Bean, we believe the outdoors brings out the best in all of us.  We strive to reflect this every day in our commitments to employees and partners and in our efforts to promote diversity, equity, inclusion, and sustainability."