Designation : Outlet Supervisor

Department : Retail

Job Responsibilities:

Responsible for the overall management of outlet retail operations and sales activities Provide an excellent customer service and address any queries and complaints Drive monthly sales target and ensure good outlet performance Manage the (Order, receive, monitor) inventory stocks and stock management Manage facility and safety and security of the outlet and team Manage stock (ordering of stocks, sufficient stock, stock take and etc.) Ensure that the daily sales are accurately deposited Manage the merchandise display in the outlet Check the display whether it’s according to Plano-gram set by the Management Assist in cash and credit card transactions and assist customers in making payment for their purchase Check cash flow, ensure small denominations available, maintain the cash accurately at the counter till according to the set procedures and to be accountable for any shortage and to keep proper records of operations. Support in cutting / slicing / trimming the meat based on the retail standard cuts Prepare weekly disposal and production report Prepare outlet reporting for management view Plan and manage manpower / resource duty roster, training, leave and HR related issues of the outlet Maintain safe and clean working environment by complying with procedures, rules and regulation Record and report immediately defect / malfunction of equipment that require urgent attention. (i.e. freezer/ chiller breakdown, machinery breakdown, work equipment loss of work utensil etc Perform any other duties assigned by the superior Location: Klang Valley area