Outpatient Wound Care Program Director
Primarily responsible for the relationship management aspects of referral development specific to outpatient wound care services. Serves as the Program Director of the hospital-based and/or freestanding outpatient wound care clinic. This includes physician office calls, networking and participation in professional healthcare organizations, educational in-services and support of community initiatives such as health fairs/screenings or other community-sponsored activities that provide opportunities to raise general awareness of Post Acute Medical programs and services. Secondarily responsible for coverage for clinical care to ensure consistent level of service for clinic needs. Performs other related duties as assigned or requested. This is an exempt position and reports to the Director of Strategy & Integration.
RESPONSIBILITIES
Direct Marketing
• Identifies and targets new referral sources for Post Acute Medical within assigned territory.
• Establishes and maintains strong relationships with referral sources in assigned territory through ongoing assessment and servicing of their healthcare needs.
• Performs in-person appointments to market PAM programs to designated referral sources within assigned territory and meet assigned objectives on a weekly basis. Communicates clearly, concisely and accurately.
• Maintains an excellent understanding of all outpatient programs, including features and benefits of such programs throughout the system.
• Meets assigned objectives for weekly calls and contacts.
Leadership
• Inclusiveness: Promotes cooperation, fairness and equity; shows respect for people and their differences; works to understand perspectives of others; demonstrates empathy; brings out the best in others and in his/her team
• Managing Staff: Coaches, evaluates, develops, and inspires staff; sets expectations; recognizes achievements; effectively manages conflict; aligns department goals with organization goals; provides feedback; delegates appropriately; evaluations completed on time
• Stewardship and Resource Management: Demonstrates accountability and sound judgment in managing company resources; appropriate understanding of confidentiality and company values; adheres to and supports company policies, procedures and safety guidelines
• Problem-Solving: Identifies problems and involves others in seeking solutions; conducts appropriate analysis and searches for best solutions; effectively and efficiently implements appropriate responses to correct problems; responds promptly and effectively to new challenges
• Decision-Making: Makes clear, consistent decisions; acts with integrity in all decisions; distinguishes relevant from irrelevant information; makes timely, appropriate decisions.
• Strategic Planning and Organizing: Understands company vision and aligns priorities accordingly; measures outcomes; uses feedback to redirect as required; evaluates alternatives; appropriately organizes complex issues to desirable resolution
• Communication: Connects with peers, subordinate employees and all customers; actively listens; clearly and effectively shares information; demonstrates effective oral and written communication skills; negotiates effectively.
• Quality Improvement: Strives for efficient, effective, high-quality performance in self and in the department; delivers timely and accurate results; resilient when responding to matters that are challenging; takes initiative to make improvements
• Leadership: Motivates others; accepts responsibility; maintains high morale in department; develops trust and credibility; expects honest and ethical behavior of self and staff
• Teamwork: Encourages cooperation and collaboration; builds effective teams; works in partnership with others; is flexible; responsive to the needs of others
• Development: Maintains up-to-date skills through involvement with professional organizations and/or continuing education
Documentation and Reporting
• Completes and submits weekly call reports in a timely manner. Submits time and expense reports weekly.
• Maintains a current and complete record of all contacts within assigned territory.
• Contributes to ongoing market research by gathering information on the market and forwarding to management.
• Provides management with identified areas of need or activities that will enhance the marketing endeavors of the organization.
• Assists in the development of new outpatient programs and enhanced services through ongoing assessment of stakeholder needs of the market.
• Identifies new business/partnership opportunities and communicates to management.
Managed Care Relationships
• Identifies opportunities for contracting with managed care companies and provider networks.
• Coordinates appointments with managed care companies and Post Acute Medical Case Managers and/or Director of Managed Care as appropriate.
Customer Service
• Maintains the highest level of customer service via courtesy, compassion and positive communication.
• Promotes the Mission and Vision of Post Acute Medical within the work environment and community.
• Conducts follow-up calls to ensure satisfaction and service levels were met.
• Respects dignity and confidentiality by adherence to all applicable policies and procedures.
• Attend and participate in community events and health fairs as assigned.
• Assist in developing physician speaking engagements and CEU’s.
Health and Safety
• Works in a manner that promotes safety; wears clothing appropriate to the performance of the job
• Participates in OSHA required training
• Follows universal precautions as appropriate for position; complies with Employee Health requirements for continued employment
• Reports unsafe practices to management
• Knows own role in case of an emergency
QUALIFICATIONS
Education and Training: Healthcare experience in marketing desired. Computer literate and desire to enhance skills with PAM information system software. Wound care and hyperbaric experience desired.
Experience: Minimum of five years of sales/marketing experience preferred. Prior involvement calling on physicians and referring facilities is desired.
Knowledge, Skills, and Abilities:
• Strong interpersonal skills.
• Excellent written and verbal communication.
• Experience presenting information to individuals or arranging presentations and educational in-services for PAM professional staff.
• Must be familiar with Microsoft Word, Excel and PowerPoint to provide presentations on PAM services.
• Effective decision-making skills.
• Ability to work in an unstructured setting.
• Self-motivated.
ABOUT US
PAM Health is committed to being the most trusted source for post-acute services in every community it serves by utilizing experienced and dedicated staff to provide high quality patient care and customer service. With over 44 Long Term Acute Care and Rehabilitation hospitals and 16 Outpatient Clinics currently in operation across the country, we are proud to offer services including comprehensive wound care, aquatic therapy, ventilator weaning, amputation treatment, pain management and much more.
Joining our PAMily allows you to work in a collaborative environment with colleagues and leadership with exposure to a variety of patient care levels. Aside from our competitive pay, generous paid benefit time, and excellent insurance options, you will also have opportunities for professional growth through our Education Advancement Program.
We are excited to learn more about you and hope that you consider joining us on a shared mission to improve the lives of others by being an integral part of our We Care Program. Please take a moment to visit us online at www.postacutemedical.com for a comprehensive look at how we're able to positively impact our local communities.
PAM Health does not discriminate and does not permit discrimination, including, without limitation, bullying, abuse or harassment, on the basis of actual or perceived race, color, religion, national origin, ancestry, age, gender, physical or mental disability, sexual orientation, gender identity or expression or HIV status, or based on association with another person on account of that person's actual or perceived race, color, religion, national origin, ancestry, age, gender, physical or mental disability, sexual orientation, gender identity or expression or HIV status.