Description & Requirements

Culture Vision at Consumer Direct Care Network

At CDCN, we strive to create a workplace where everyone is supported and motivated to be their best; we collaborate on shared goals and celebrate our accomplishments.

WE WELCOME YOU INTO A GROWING COMPANY
Consumer Direct Care Network is all about caring for people. Care is at our core, and we strive to live up to it every single day. We are currently providing services in 14 states across the USA. We specialize in providing home and community-based services that support individuals with disabilities and older adults so they can remain in their homes and communities.

JOB SUMMARY

The primary role of the Outreach Coordinator is to represent CDCN in the marketplace, develop training content, conduct training, and facilitate communication with CDCN partners and referral sources.  In addition, this position will provide program coordination between referral sources, employers, and attendants. Group presentations and public speaking is required.  State-wide travel will be required.  In the Consumer Direct Care Network our employees are committed, dependable, professional, and accountable. We have high standards for how our employees conduct themselves at work and in the communities we support.

JOB DUTIES

Conduct state-wide Case Manager/Service Facilitator Training within the established requirements in a variety of formats including face-to-face presentations and webinars. Develop training content and presentations with the use of Microsoft Office PowerPoint. Utilize community resources to facilitate events and solidify meeting spaces for training. Demonstrate an understanding of Medicaid waiver services. Maintain timely documentation for all activities, conversations or assistance provided. Attend educational meetings, workgroups, community events, training sessions, and other meetings as needed or required by the program. Assist in program coordination, processing forms, and resolving payroll issues. Communicate effectively with referral sources, clients, and employees. Conduct business in accordance with state, federal, MCO, and contract requirements. Maintain the necessary skills and knowledge to coordinate workflow. Demonstrate dependability. Demonstrate effective problem-solving skills. Monitor deliverables and ensure the timely completion of projects. Effective and professional verbal and written communication. Maintain confidentiality regarding all communication/information related to clients, attendants, department contacts, and all business relations. Other duties as assigned.

QUALIFICATIONS

Must meet one of the following educational criteria (Based on Program Specific Requirements): Bachelor’s Degree in Human Services, Social Work, Communication, Education, Health Care, or related field 2 years experience working with individuals with disabilities and/or the elderly Strong navigation skills with technology including- Microsoft Office programs such as Word, PowerPoint, Outlook, and Excel Experience and practice with public speaking and presenting to groups A valid driver's license, clean driving record, reliable transportation, and minimum required auto insurance is necessary.  In-state travel is required. Must be able to successfully pass a background screening Previous knowledge or work experience with Long Term Care Medicaid, and Home and Community Based Service preferred Ability to work flexible and/or extended hours, if needed, to meet the job requirements.
The incumbent typically works in an office environment and uses a computer, telephone and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office. Incumbent may encounter frequent interruptions throughout the workday. The employee is regularly required to sit, talk, or hear; frequently required to use repetitive hand motion, handle or feel, and to stand, walk, reach, bend or lift up to 20 pounds.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.