Overview
The Outside Sales & Design Consultant is a highly skilled salesperson with a proven track record of results and provides exceptional service in premium custom designs and organizational solutions for the whole home. This role designs and sells premium custom spaces to customers in their homes by appointment. This position manages and coordinates all phases of customer projects from in-home consultation, design, installation, and organizing to provide a seamless customer experience. This role is also responsible for building repeat clientele, receiving customer referrals, and creating their own leads in addition to leads provided by TCS. This role serves as part of a Custom Space Outside Sales and Design team for their local market and is a full-time exempt position offering a competitive base salary complemented by a ramp up, sign on bonus and lucrative monthly bonus incentive tied directly to sales performance.
What We Stand For 
Established in 1978, The Container Store has grown to be the leading specialty retailer of storage and organization products in the United States and the only national retailer solely devoted to the category. We provide creative, multifunctional, customizable storage and organization solutions that help our customers save time, save space and improve the quality of their lives. We foster a culture built around our Foundation Principles, which define how we approach our relationships with our employees, vendors, customers and communities and influence every aspect of our business.
Responsibilities
Consistently meets or exceeds personal sales goals, lead to sold conversion and positive customer net promoter surveys.Inspires, designs, and confidently sells complete, functional, and aesthetically appealing solutions for all areas of a homeAbility to establish trust, rapport and understand customer needs to design and present projects and customized plans in a clear and professional mannerAccountable for managing and maintaining multiple, simultaneous customer projects with a high level of detail, accuracy, timely follow-up with consistent and concise communication to customers and othersDevelops clientele and new leads through ongoing customer relationships, networking, referrals, leads generated within and outside the storeCollaborates, partners, and maintains consistent communication with Store Leadership, store employees, and corporate partners to seamlessly complete projects from inquiry to installationRemains current and adheres with The Container Store training, certification, selling, product knowledge, promotions, processes, and philosophies when interacting with customers, support center, store employees and installation
Proficiently and consistently uses company tools and email to effectively manage all aspects of customer relationship from consultation to Provides consistent feedback and observations to Store Leadership, Custom Spaces Market Manager, on sales, service and process areas of opportunity and celebrationAssists customers with personal confidential information related to the Company credit card and application processArrives promptly to all scheduled appointments, and other required work assignmentsMaintains discretion related to all confidential/sensitive company and customer informationPerforms other requested tasks and duties
We believe in taking care of our team. That's why we offer a comprehensive benefits package that goes beyond just health insurance (though we've got that covered too!). Here at The Container Store, we're passionate about helping you contain your health, grow your career, and find balance in your life.
Here's a peek at what you can expect:
Rewarding pay to recognize the value you bring to the team. Competitive health, dental, and vision plans to keep you and your loved ones well.401(k) retirement savings plan with optional investment guidance and assistance offered through Fidelity.Unique "1equals3" website for easy access to your benefits information and company updates.We've got your back! Competitive sick pay and PTO plan to ensure you can take time off to recharge and come back feeling your best.For our full-time associates, we offer even more:
Peace-of-mind benefits: Basic life insurance, disability insurance options, accident insurance, critical illness insurance, hospital indemnity insurance and flexible spending accounts (FSAs)Family-focused support: Considerate parental leave policies, adoption and surrogacy assistance, and fertility & maternity support programWork-life balance boosters: Paid holidays, gym membership discounts, and a qualified transportation benefits program to save on commutes.Discounts galore: Enjoy a hefty discount on our amazing products, including merchandise, custom spaces, and services, gift cards, and pet insurance (because fur-babies matter!).Recognition you deserve: We honor our employees with service awards and retirement gifts, celebrate those who exemplify our core principles, and recognize exceptional daily contributions.Thriving with diversity: Participate in our Employee Resource and Affinity Groups and help guide how we give back to the community, while having a space to connect, support one another, and celebrate cultural heritages.But that's not all! We offer a fun and collaborative work environment where you can learn, grow, and make a real difference.
Experience and Skills Required
College degree preferred2-5 years outside sales experience preferred, custom closets experience a plusProven track record of exceeding sales goals and driven for continual successSelf-starter who is well-organized, creative, solutions-oriented, and effective at managing time and schedules to close projects efficiently to successfully achieve goalsKnowledgeable about design principles, and experienced in outside sales and the custom space industryMaintains professional appearance when representing The Container StoreKnowledge and passion for following trends in the custom space, interior design, fashion, and retail industryReliable transportation for travel to and from customers’ homes for scheduled appointmentsMust have valid automobile insurance, pass appropriate state car inspection, and sign vehicle inspection formMust meet safety regulations including passing a Motor Vehicle Records report and a criminal background checkStrong computer and tech skills: proficiency in Outlook, Word and knowledge of Excel, Salesforce, and design toolsAbility to work in a constant state of alertness and a safe mannerAbility to work effectively and efficiently when outside the store based on the Company Telecommuting Policy
Commitment and flexibility to manage schedule, work additional hours based on needs of customers and businessAbility to communicate clearly and effectively in a professional manner, both verbally and in writing, at all levels within and outside the organizationAbility to quickly separate mission-critical tasks from lower priority tasks and prioritize the most value-added projects of the day or weekFlexible, with a positive attitude and passion for knowledgePossesses focused attention to detail while working quickly and accurately under pressureMakes strategic and effective decisions in the best interest of our customers and our company, taking care to objectively process informationAbility to work within and exemplify The Container Store brand which we describe as matchless, fun, authentic, team, sustainable, life-changing, unique, trust and partnershipMust be at least 18 years of age
The Container Store promotes a smoke-free, drug-free environment.
We are proud to be an Equal Opportunity Employer and comply with the
Americans with Disabilities Act
Stores Physical Requirements
State Specific Notices
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