The Outside Sales & Design Consultant is a highly skilled salesperson with a proven track record of results and provides exceptional service in premium custom designs and organizational solutions for the whole home. This role designs and sells premium custom spaces to customers in their homes by appointment. This position manages and coordinates all phases of customer projects from in-home consultation, design, installation, and organizing to provide a seamless customer experience. This role is also responsible for building repeat clientele, receiving customer referrals, and creating their own leads in addition to leads provided by TCS. This role serves as part of a Custom Space Outside Sales and Design team for their local market. This is a full-time, exempt position with bonus potential.
What We Stand For
Established in 1978, The Container Store has grown to be the leading specialty retailer of storage and organization products in the United States and the only national retailer solely devoted to the category. We provide creative, multifunctional, customizable storage and organization solutions that help our customers save time, save space and improve the quality of their lives. We foster a culture built around our Foundation Principles, which define how we approach our relationships with our employees, vendors, customers and communities and influence every aspect of our business.
Responsibilities Consistently meets or exceeds personal sales goals, lead to sold conversion and positive customer net promotor surveys.Inspires, designs, and confidently sells complete, functional, and aesthetically appealing solutions for all areas of a homeAbility to establish trust, rapport and understand customer needs to design and present projects and customized plans in a clear and professional mannerAccountable for managing and maintaining multiple, simultaneous customer projects with a high level of detail, accuracy, timely follow-up with consistent and concise communication to customers and othersDevelops clientele and new leads through ongoing customer relationships, networking, referrals, leads generated within and outside the storeCollaborates, partners, and maintains consistent communication with Store Leadership, store employees, and corporate partners to seamlessly complete projects from inquiry to installationRemains current and adheres with The Container Store training, certification, selling, product knowledge, promotions, processes, and philosophies when interacting with customers, support center, store employees and installationProficiently and consistently uses company tools and email to effectively manage all aspects of customer relationship from consultation to Provides consistent feedback and observations to Store Leadership, Custom Spaces Market Manager, on sales, service and process areas of opportunity and celebrationAssists customers with personal confidential information related to the Company credit card and application processArrives promptly to all scheduled appointments, and other required work assignmentsMaintains discretion related to all confidential/sensitive company and customer informationPerforms other requested tasks and duties
The Benefits of Working Here
Our benefits exemplify our commitment to ensuring employees and their families are well taken care of, safe and secure. Some of our benefits include:
Competitive Pay Medical/Dental/Vision Plans Discount: 50% on Elfa, 40% on Merchandise and Gift Cards, 25% on Avera Paid Time Off plus Holidays 401(k) Retirement PlanEmployee First Fund: providing grants to employees experiencing unforeseen emergencies Qualifications College degree preferred2-5 years outside sales experience preferred, custom closets experience a plusProven track record of exceeding sales goals and driven for continual successSelf-starter who is well-organized, creative, solutions-oriented, and effective at managing time and schedules to close projects efficiently to successfully achieve goalsKnowledgeable about design principles, and experienced in outside sales and the custom space industryMaintains professional appearance when representing The Container StoreKnowledge and passion for following trends in the custom space, interior design, fashion, and retail industryReliable transportation for travel to and from customers’ homes for scheduled appointmentsMust have valid automobile insurance, pass appropriate state car inspection, and sign vehicle inspection formMust meet safety regulations including passing a Motor Vehicle Records report and a criminal background checkStrong computer and tech skills: proficiency in Outlook, Word and knowledge of Excel, Salesforce, and design toolsAbility to work in a constant state of alertness and a safe mannerAbility to work effectively and efficiently when outside the store based on the Company Telecommuting PolicyCommitment and flexibility to manage schedule, work additional hours based on needs of customers and businessAbility to communicate clearly and effectively in a professional manner, both verbally and in writing, at all levels within and outside the organizationAbility to quickly separate mission-critical tasks from lower priority tasks and prioritize the most value-added projects of the day or weekFlexible, with a positive attitude and passion for knowledgePossesses focused attention to detail while working quickly and accurately under pressureMakes strategic and effective decisions in the best interest of our customers and our company, taking care to objectively process informationAbility to work within and exemplify The Container Store brand which we describe as matchless, fun, authentic, team, sustainable, life-changing, unique, trust and partnership
The Container Store promotes a smoke-free, drug-free environment.
We are proud to be an Equal Opportunity Employer and comply with the
Americans with Disabilities Act
Stores Physical Requirements
State Specific Notices
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