Responsibilities: The College of Performing Arts at The New School is seeking highly qualified Overhire House Managers to join its Production Staff. The Front of House Department is responsible for the patron experience at on-site events. The House Manager collaborates directly with ushers on-site, liaises with production staff, and fields any issues that arise. The House Manager is responsible for creating an excellent experience for patrons, serving as the point person for ushers on-site, and overseeing fire code compliance in performance spaces. The House Manager reports to the Manager of Event Operations. The New School is strongly committed to diversity and inclusion in the workplace and particularly seeks applications from members of underrepresented groups, as well as candidates who share this commitment. Responsibilities + Provide excellent customer service to patrons + Maintain safe and clean public spaces, communicate with facilities and campus safety as necessary + Ensure fire code compliance in performance spaces and provide leadership in emergency situations + Serve as the point person for ushers in terms of scheduling and event-specific instructions + Coordinate performance timelines with relevant parties (stage management, performers, faculty, audio staff, etc) + Coordinate audience check in, distribution of programs, and audience seating + Work with production staff to meet event-specific needs + Resolve on-site issues and conflicts, documenting incidents as relevant + Complete a House Report for each event worked + Additional responsibilities as assigned Salary + $22/hr, schedule based on availability Work Mode + In-person onsite work only + Nights and weekends are required. Minimum Qualifications: + 2 years of experience in live performance events + Previous experience in customer service roles + A background in the performing arts, especially music and/or theater + Experienced or able to learn and develop fluency in The New School’s suite of applications including Google Suite and WorkDay. + Demonstrated commitment to Equity, Inclusion, Social Justice, and the transformative power of the arts and education Preferred Qualifications: + 4-year Bachelor’s Degree or equivalent professional experience. + Previous House Management experience + Active F-03 Fireguard Certification Special Instructions to Applicants: To Apply + Applicants should submit both a resume and cover letter outlining their interest, skills, and experience concerning this position.