Overnight Call Center Representative Job Details Job Location 1180 Peachtree - Atlanta, GA Salary Range $17.25 - $18.25 Description Legacy Parking is a quickly growing parking management company that is looking to add a Call Center Representatives to our team in Midtown Atlanta. Our Call Center team is the voice of our company and we are looking to hire people who have a positive attitude and give off a cheerful demeanor. It's crucial that the person in this position is customer service oriented and has the ability to communicate effectively in English (Spanish is a plus). Primary Responsibilities: + Answer a high volume of inbound calls and respond to emails as well as live chats from customers + Handle escalated issues and customer complaints + Resolve customer concerns while providing top of the line service + Navigate internal database and input customer information + Utilize customer service experience to assist coworkers and teammates with issues they are unable to resolve + Act as a team leader when the manager is unavailable + Provide an excellent customer experience with every call Qualifications: + Technical Troubleshooting Experience and an understanding of Windows based PC hardware and Software. + Ability to work in fast paced environment + Ability to navigate multiple internet based applications simultaneously + Excellent verbal and written communication skills MUST HAVE OPEN AVAILABILITY WITH OVERNIGHT AVAILABILITY A MUST This is not a remote position. It is required to be onsite.