About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Your seaside gathering place in the Caribbean's culinary capital. When you arrive in Anguilla, the stresses of everyday life are left far behind. Set along the island’s northwest shore, our Forbes Travel Guide Five-Star Resort is the perfect place to make memories with friends and family. Settle into one of our spacious accommodations – 80 percent with ocean views – and fill your days with water sports, relaxing pool time and exotic dining experiences.

About the role:

The Concierge is an integral part of the Guest Services Team whose main objective is to ensure our guests are well looked after from the start. As the first and last impression of the Hotel, this high-profile department carries a special responsibility. Our Concierge team is dedicated to accommodating guest requests from the ordinary to the extraordinary. With local knowledge and insights, the Concierge team does wonders to enhance guests' experiences, making their stay that much more enjoyable.

What you will do:

Display, at all times, a friendly, courteous and professional manner in all dealings with guests, patrons and other employees.

Coordinate pre-arrival with an emphasis on fulfilling requests, following up on special requests, handling instructions and adhering to established credit policies and procedures.

Follow up with guest’s during their stay to ascertain satisfaction and respond accordingly.

The ability to report glitches.

Make meaningful and insightful recommendations that will enhance the guest experience and is customized to their needs and preferences.

The ability to handle multiple phone lines.

The ability to work closely with local vendors to coordinate the efficient handling of guest requests.

The ability to handle guest problems or complaints.

Utilize the computer system in running daily reports.

Keep all support departments informed of necessary information or requests.

Recite hours of operation of all resort facilities and special service codes.

What you bring:

· One to two years’ previous experience in Front Office; previous employment experience within a luxury Hotels is considered an asset

· Ability to operate computer equipment

· Strong communication skills

What we offer:

• Competitive Salary, wages, and a comprehensive benefits package

• Excellent Training and Development opportunities

• Complimentary Accommodation at other Four Seasons Hotels and Resort

• Complimentary Dry Cleaning for Employee Uniforms

• Complimentary Employee Meals

Schedule & Hours:

• Successful candidates will be hired as a casual, part time employee. Successful candidates are expected to work overnight, weekends and holidays.