At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

                        

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

                                    

Job TitleOvernight Patient Service Specialist - Emergency Department

                        

LocationWeston

                    

FacilityCC Florida Hospital Weston

                     

DepartmentEmergency Department-Weston Hospital

                      

Job Code000667

                     

ShiftEvening/Night Rotation

                       

Schedule7:30pm-7:00am/11:00pm-5:30am

                       

Job Summary

                         

Job Details

Join Cleveland Clinic Weston Hospital’s team of caregivers that remain on the leading edge of technology and education, all while consistently providing patient-centered healthcare. As part of Cleveland Clinic’s Florida region, Weston Hospital is recognized as one of the top hospitals in the Miami-Fort Lauderdale and Florida regions. Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world.     

Weston Hospital’s Emergency Department (ED) is staffed by board-certified Emergency Medicine Physicians who have access to multi-disciplinary care teams and state-of-the-art technology. Seconds count in an emergency, and our caregivers need to ensure patients receive the critical attention they need quickly. As Patient Service Specialist, you will provide timely appointment scheduling, obtain compliance forms and process authorizations. This position is a great steppingstone to other careers within Cleveland Clinic.     

A caregiver in this position works rotating evenings/nights from 7:30PM – 7:00AM and 11:00PM – 5:30AM. 

A caregiver who excels in this role will:  

Provide a comprehensive, proactive and “Patients First” experience for patients and visitors.  Investigate, triage and resolve patient issues using the established HEART model.  Create a welcome and professional environment, interact with patients and ensure stellar patient experiences.  Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities and screening and scheduling of interpreter services.  Enter and maintain confidential patient information.  Recruit, enroll and educate patients on MyChart and Appointment Pass.  

Minimum qualifications for the ideal future caregiver include:  

High School Diploma or GED and two years of experience in patient registration, appointment scheduling, insurance processing or customer service OR Associate’s Degree and one year of experience OR Bachelor’s Degree

Preferred qualifications for the ideal future caregiver include:  

Knowledge of medical terminology 

Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we’re dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/

Physical Requirements:

Dexterity sufficient to operate a PC and other office equipmentExtended periods of standing, walking or sittingGood visual acuity through normal or corrected visionNavigating various locations and function in a fast-paced, hectic environmentLifting and transporting objects up to 25 pounds

Personal Protective Equipment:

Follow standard precautions using personal protective equipment as required

                       

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our tobacco free and drug free environment. All offers of employment are followed by testing for controlled substance and nicotine. All offers of employment are follwed by testing for controlled substances and nicotine. All new caregivers must clear a nicotine test within their 90-day new hire period. Candidates for employment who are impacted by Cleveland Clinic Health System's Smoking Policy will be permitted to reapply for open positions after one year.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility. 

Please review the Equal Employment Opportunity poster. 

                  

Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities