Overnight Program Manager Job Details Job Location 175 Ward - Rochester, NY Position Type Full Time Salary Range $60,406.00 - $62,000.00 Salary/year Travel Percentage Negligible Description Position Title:Overnight Program Manager Reports to:Rochester Housing Program Director Location:Ward St – Rochester, NY Position:Full-Time Salary Range:$60,406 - $62,000 Exempt/Non-Exempt Status:Exempt Description Make a difference in a family’s life! Volunteers of America Upstate New York’s continuum of residential programs offer homeless & low-income individuals and families safe housing and support services. We provide long-term solutions to the problems of homelessness, addiction, incarceration, and poverty by helping the people we serve overcome obstacles and develop healthier, more self-sufficient lives. Housing and Shelter Services Program Manager Rochester, NY Volunteers of America Upstate New York is seeking a passionate and dynamic human services professional to join our leadership team. The Program Manager/Senior Case Manager will play a critical role in advocating for and supporting vulnerable individuals and families, including homeless individuals and families, low-income individuals, veterans, and those who have been previously incarcerated. This role involves direct service delivery as well as overseeing the operations and staff within our Binghamton programs, ensuring high-quality services and positive outcomes. JOB DUTIES AND RESPONSIBILITIES + Assist the Program Director in managing and overseeing the operations of our Rochester-based programs. + Support the Housing Director with oversite of the Rochester programs including onboarding, training and ongoing support for a team of Case Managers and Resident Assistants to ensure + Support the Housing Director with management of PSH and Emergency Shelter operations, including food pantry and food services, comply with all relevant regulations and agency policies and procedures trauma informed and person centered supportive services are provided in the programs + Provide leadership, supervision, and support to a dedicated team of case managers and direct service staff. Ensure proper scheduling and reporting to meet program goals + Maintain accurate records for all program participants in accordance with VOA guidelines and relevant regulatory, agency and funding source standards. + Availability to work evenings and weekends as applicable to the department’s environment. + Respond to and provide support for crisis and other urgent matters in the programs. + Work closely with community partners, local government agencies, and other service providers to coordinate care and improve service delivery + Other duties as requested to benefit client and programs + Other responsibilities as assigned. EXPERIENCE AND EDUCATION QUALIFICATIONS + Bachelors Degree in Human Services field or 5 years experience working in a human services position + Minimum of three years experience managing staff preferred + Strong organization and written and verbal communication skills + Knowledge of best practices in homeless services + Availability to work evenings and weekends when required and respond in person to emergency situations + Ability to pass criminal background check + Experience using Outlook, Word and Excel + NYS Drivers License + COVID 19 Vaccination VOA provides comprehensive benefits for eligible employees including: + Competitive Pay + Paid Time Off + Health, Dental, Vision Insurance + Company Paid Life & LTD Insurance + 403(b), & more! Volunteers of America is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with a disability.