The Kimpton Harper Hotel in Fort Worth, TX is a luxurious and contemporary boutique hotel that offers an exceptional opportunity for job applicants seeking a rewarding hospitality career. Located in the heart of a vibrant city, the Kimpton Harper Hotel is known for its modern accommodations, world-class amenities, and warm and welcoming atmosphere. As a team member, you will have the chance to work in a dynamic and inclusive environment, where your contributions are valued and recognized. The Kimpton Harper Hotel offers excellent opportunities for professional growth and advancement, with a supportive team culture that encourages creativity and innovation. Join us and be a part of a prestigious hospitality brand that is committed to delivering exceptional guest experiences, while providing you with a rewarding and fulfilling career in the hospitality industry. Come and join our team of dedicated professionals and make a meaningful impact on our guests' stay at the Kimpton Harper Hotel.
OverviewWe are seeking a skilled and experienced Overnight Security/Housekeeping Runner to join our team! As an Overnight Security/Housekeeping Runner, you will be responsible for ensuring the safety and security of our guests and staff. The ideal candidate should possess a strong work ethic, excellent communication skills, and the ability to think quickly in high-stress situations. If you are passionate about providing exceptional service and keeping our property safe, then we want to hear from you!
PERFORMANCE STANDARDS
CUSTOMER SERVICE: Meet service quality standards that affect guest satisfaction; respond to guest questions or problems in a timely, professional manner.WORK HABITS: Meet the hotel standards for work procedures, dress, grooming, attendance, and punctuality; report to work and return from breaks on time; give advance notice when absence is anticipated; require typical amount of supervision; accept work assignments without complaints.PERSONAL DEVELOPMENT: Accept opportunities to learn new skills, improve performance or cross-train for other hotel positions; solve routine problems that occur on the job; ask questions when not sure how to complete something; learn new skills as quickly as most others in the same job.SAFETY AND SECURITY: Be alert to hazards and responsible in carrying out hotel’s safety, security, and emergency procedures; suggest ways to improve safety conditions that reduce or prevent accidents and injuries; participate on safety committee or other special projects for safety; actively seek and report potential security risks or hazardous conditions.
ESSENTIAL FUNCTIONS
Check vacant rooms. Deliver newspapers and pick up express menus. Ensure that policies and procedures are enforced. Ensure that property/facilities are energy efficient (conserving energy). Ensure/maintain key control. Maintain current CPR certification.Constantly. Maintain work area clean and organized. Make safety and security patrols of property and facility. Promptly, report to management any unusual observations. Protect guests and employees from harm and prevent theft and/or destruction of property.Constantly. Report all unsafe conditions immediately. Write shift reports and security incident reports. Process and log lost and found articles. Confront guests and employees involved in unsafe/illegal acts. Investigate/handle complaints, incidents, accidents, and emergencies. Monitor equipment. Perform duties of Guest Services, Engineering, and Housekeeping. Perform life-saving functions as required (CPR/first aid).Attend all mandatory meetings.Occasionally: Other duties as assigned by supervisor.
PHYSICAL REQUIREMENTS
SITTING: Occasionally. Sitting in a backed chair behind a desk, report writing and interviews.STANDING/WALKING: Constantly. Patrol grounds and hotel on asphalt, cement, carpet and gravel up to ten miles per day.CROUCHING (BEND AT KNEES): Occasionally. Picking up trash, delivering newspapers, assisting other employees.KNEELING/CRAWLING: Rarely. Checking locks.STOOPING (BEND AT WAIST): Occasionally. Picking up debris, delivering newspapers. TWISTING (KNEES/WAIST/NECK): Occasionally. Doing surveillance.CLIMBING: Occasionally. Climb stairs and ladders.BALANCING: Occasionally. Newspapers and trays.LEG/FOOT USE: Frequently. If electric cart is used, foot pedals.REACHING (OVERHEAD/EXTENSION): Occasionally. Helping with luggage.HANDLING/GRASPING: Handling luggage, packages, doorknobs, tools, flashlight.FINGERING/FEELING: Rarely.PUSHING/PULLING: Occasionally. Average weight 35 lbs.; maximum weight 75 lbs.LIFTING/CARRYING: Occasionally. Average weight 35 lbs.; maximum weight 75 lbs.OTHER PHYSICAL DEMANDS: Rarely.
USE OF SENSES
TALKING IN PERSON: Frequently. With guests, public and employees.TALKING ON TELEPHONE: Frequently. With guests, public and employees.OTHER SPEECH REQUIREMENTS: 2-way radio.HEARING IN PERSON: Frequently. With guests, public and employees.HEARING ON TELEPHONE: Frequently. With guests, public and employees.
OTHER HEARING REQUIREMENTS: 2-way radio.
NEAR VISION: Constantly. Corrected to 20/40 for paperwork, PC.FAR VISION: Constantly. Corrected to 20/40 to view status of hotel.DEPTH PERCEPTION: Observation of hotel and premises.COLOR VISION: FULL FIELD VISION: Constantly. Observation of hotel and premises.SMELL: Constantly. Detect potential hazards and odors.TASTE: OTHER: Use intuition. Must be able to interpret what senses are telling him/her.MENTAL REQUIREMENTS
INTERACTION WITH OTHERS/COMMUNICATIONS SKILLS: Frequently. Professionally deal with difficult situations/people.DEADLINES/SHIFT WORK/OVERTIME: Frequently. Meet deadlines as required. Meet multiple priorities of business demands. Adjust to schedule changes and cover shifts on short notice.FLEXIBILITY: Constantly. Need to work a variety of hours. Varied tasks under varied conditions.PACE: Frequently. Must change pace as business demands.HIGHLY REPETITIVE WORK: Patrols are repetitive by nature and may vary by shift, day of week, and occupancy of the hotel. ATTENTION TO DETAIL: Constantly. Investigations, observation of hotel.OTHER PSYCHOLOGICAL DEMANDS: Must be able to deal with irate guests and employees. Must be able to react professionally in emergencies.
ENVIRONMENTAL SETTING
SAFETY REQUIREMENTS (I.E., CLOTHING, SAFETY EQUIPMENT REQUIRED, ACTIVITIES PERFORMED): Constantly. Adhere to safety standards and procedures.
EXPOSURES (FUMES, CHEMICALS, VIBRATIONS, HUMIDITY, COLD, HEAT, DUST, NOISE): Frequently. Extreme heat and cold for extended periods. Contact with cleaning supplies, maintenance supplies, newsprint, pollen/dust, and insecticides/herbicides.OPERATION OF EQUIPMENT/TOOLS/VEHICLES: Operation of electric carts, and vans. Also boiler alarm panel, and chiller panel. Qualifications High school diploma or equivalent required Prior security/law enforcement experience, hotel preferredStrong communication and interpersonal skillsRead, write and speak English fluentlyAbility to remain calm in high-stress situationsAbility to work in a fast-paced environmentKnowledge of emergency procedures and first aid/CPR certification preferredAbility to work a flexible schedule including nights, weekends, and holidays BenefitsDavidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners’ mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company’s heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.
In keeping with the company’s heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.
Working at Davidson is like nowhere else. It’s less of a job, more of a calling. It’s part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.
EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation
Davidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.
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