About Us Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company! Location Description The iconic Arizona Biltmore is located in the heart of the prestigious Biltmore neighborhood in Phoenix. The resort was named the “Jewel of the Desert” since its opening on February 23, 1929. This gorgeous 39-acre property reopened in May 2021 after undergoing a $150 million restoration and has over 700 rooms, over 200,000 square feet in banquet space, and 8 food and beverage outlets (including 2 restaurants, 2 bars, 2 poolside bars, a gelato shop/café, and in-room dining). Arizona Biltmore is a LXR Hotel & Resort by Hilton which is a hand-selected collection of unique luxury hotels, offering bespoke service and personal adventures in the world’s most intriguing locations. With this, as a team member you will receive the Go Hilton travel benefits in addition to Pyramid's travel benefits. Learn more about our incredible benefits here. Want to learn more about Arizona Biltmore? Hotel Website, Instagram, Facebook Overview As a Security Officer, you will be responsible for ensuring the safety and tranquil stay of hotel guests and employees, to assist as needed, to enforce the policies and procedures of the hotel and to record in writing any assigned task. Specifically, this includes, but not limited to, the following duties: Patrol the resort grounds to ensure the quality and safety of hotel guests and associates. Investigate and report all guest and associate complaints, losses, crimes and accidents & incidents in a timely and accurate manner. When assigned to dispatch, log in and out keys and radios to associates, maintain an accurate log of department activity, and monitor foot traffic including visitor and package pass procedures. Conduct routine lock ups and unlocks of the hotel facilities. Assist in the dispatch role as assigned. Conduct daily and monthly written safety inspections. Monitor traffic control as needed. Respond to emergencies in an informed and professional manner. Demonstrate commitment to making a conscientious effort to eliminate or reduce the risk of injury to our guests and associates, damage to our property or the property of others. Know the correct action to take in the event of an emergency and demonstrate this knowledge by acting appropriately in the event of an emergency. This is a full-time position and you must have availability to work weekdays, weekends, and holidays. The shift for this role is 3rd / overnight shift from 10:30pm-7am. Qualifications Prior customer service experience, required Hotel experience, preferred Prior experience in security, preferred CPR / First Aid Certified Excellent customer service and communication skills Team player Ability to complete incident reports Proficient in Microsoft Office (Word, Excel, and Outlook).