Overnight Senior Member Services Host (Senior Front Desk Agent)
Rosewood Hotels and Resorts
Job Description What you need to have:
A charismatic personality and a love of meeting new people Extensive hospitality experience An ever-positive attitude with calm, confident problem-solving skills Outstanding interpersonal skills – you’ll have a natural ability to connect with Members from all walks of life A strong command of English
What you will do: Act as a Carlyle & Co. ambassador – you’re the frontline, friendly face our Members will look forward to seeing on each visit! Assist with guest registration, checking Members into and out of the Club and ensuring the Carlyle & Co. level of excellence is maintained throughout their visit Forge genuine relationships with our Members and guests, sharing your passions and stories with them Anticipate Member queries before they arise, and identify and rectify Member issues with discretion, confidence and immeasurable charm Be an expert on Carlyle & Co.’s incredible range of products and experiences Collaborate daily across teams, always looking for new ways to improve our Member experience and our own team environment – we welcome your opinions! Overnight Shift is required
What our work culture looks like: Teams who are dedicated to excellence, innovation and getting results we can be proud of A leadership culture that genuinely cares about your professional development and well-being An open-minded family where everyone contributes, and every voice is welcomed A convivial community where having fun is a big part of getting the job done
A charismatic personality and a love of meeting new people Extensive hospitality experience An ever-positive attitude with calm, confident problem-solving skills Outstanding interpersonal skills – you’ll have a natural ability to connect with Members from all walks of life A strong command of English
What you will do: Act as a Carlyle & Co. ambassador – you’re the frontline, friendly face our Members will look forward to seeing on each visit! Assist with guest registration, checking Members into and out of the Club and ensuring the Carlyle & Co. level of excellence is maintained throughout their visit Forge genuine relationships with our Members and guests, sharing your passions and stories with them Anticipate Member queries before they arise, and identify and rectify Member issues with discretion, confidence and immeasurable charm Be an expert on Carlyle & Co.’s incredible range of products and experiences Collaborate daily across teams, always looking for new ways to improve our Member experience and our own team environment – we welcome your opinions! Overnight Shift is required
What our work culture looks like: Teams who are dedicated to excellence, innovation and getting results we can be proud of A leadership culture that genuinely cares about your professional development and well-being An open-minded family where everyone contributes, and every voice is welcomed A convivial community where having fun is a big part of getting the job done
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