About the Company:
Ouro is a global, vertically-integrated financial services and technology company dedicated to the delivery of innovative financial empowerment solutions to consumers worldwide. Ouro’s financial products and services span prepaid, debit, cross-border payments, and loyalty solutions for consumers and enterprise partners.
Ouro's flagship product Netspend provides prepaid and debit account solutions that connect customers with secure, convenient access to global payment networks so they can manage their money and make everyday purchases. With a nationwide U.S. retail network, customers can purchase and reload Netspend products at 130,000 reload points and over 100,000 distributing locations.
Since Ouro's founding in 1999 by industry pioneers Roy and Bertrand Sosa, Ouro products have processed billions of dollars in transaction volume and served millions of customers worldwide. The company is headquartered in Austin, Texas with regional offices around the world. Learn more at www.ouro.com.
What you'll be doing:
The Oversight Project Manager, Banking Services will be responsible for managing crucial oversight work with issuing bank partners. In this role, you will handle inquiries, facilitate audits and exams requests, and ensure that all bank-related inquiries are promptly addressed. The ideal candidate is comfortable speaking in group settings, possesses excellent organizational skills, and thrives in a cross-functional, fast-paced environment. You will collaborate with internal teams such as Legal, Compliance, and Risk, and play a pivotal role in maintaining and enhancing our relationships with strategic issuing bank partners. This role reports to the Head of Partner Enablement and perform tasks such as:
Maintain close relationships with issuing bank partners, acting as the primary contact for findings, inquiries and requests.
Coordinate and assist with bank audits and exams, ensuring a seamless process.
Facilitate communication between internal stakeholders to address and resolve bank inquiries effectively.
Represent Ouro in recurring meetings with issuing banks related to the workload to foster positive relationships
Transform issuing bank audits, reports, and requests into well-structured project plans
Collaborate cross-functionally with internal teams, including Legal, Compliance, and Risk
Identify risks and opportunities to maintain and improve organizational relationship with the strategic issuing bank partners.
Research and assist in addressing questions from issuing bank partners related to rules and regulations.
Provide metrics and analysis on monitoring and oversight activities.
Skills and Experience:
Bachelor’s degree or above preferred ideally in Business Management, Finance.
5 or more years of relevant work experience.
Exceptional organizational and time-management skills.
Strong project management skills, with a passion for details, quality and accountability for work product delivered.
Responsible for coordinating team efforts, interacting with and supporting both internal and external business stakeholders, and assigning and managing all required project tasks to completion within project timelines
Continually manage expectations with internal and external stakeholders and project team members.
Introduce new processes that contribute to efficiency and productivity.
Comfortable working in a fast paced, dynamic environment with multiple competing priorities
Superior verbal, written, and interpersonal communication skills.
Ability to independently solve problems and drive resolution
Experience working with JIRA, Confluence highly desirable
Knowledge of Financial Services, Payments, Card issuance.
Familiarity with compliance and Federal Regulations: FFIEC, FDIC, OCC, GLBA, UDAAP, REG E, REG P, AML/BSA is beneficial.
Ethical and moral standards of integrity.
As provided in Ouro’s Background Check policy, eligible candidates may be subject to drug, criminal history, and credit checks, which will be conducted and used in accordance with applicable local, state, and federal laws.