Job details

*MUST LIVE WITHIN 50 MILES OF BOSTON, MA (or willing to relocate), this is a remote role* ... Active Property & Casualty Producer License required

Spherion, in partnership with American Family Insurance Group, is seeking P&C Licensed Insurance Customer Service Reps! In this role, you will assist Homesite-CONNECT customers with service issues, requests, and account information.  You will work directly with customers to resolve issues and research questions.

Highlights:

Direct hireBase pay rate: $25/hr, monthly bonus can range from $50-$1200Equipment providedBenefits: Comprehensive medical, dental, vision, insurance, 401(k), pension plan, annual incentive, paid holidays, paid time off, and more

Responsibilities:

Ensure that all relevant information is gathered and entered to facilitate prompt resolutionReceive guidance from coaches on a frequent basis to process requestsDevelop an understanding of procedures to educate clients and advisors on newly enacted services, as they arise, to facilitate efficient self-serviceServe as an important resource for customers on company or product policies and systemsTroubleshoot simple usability issues raised by customersRefer more complex issues to appropriate service partners

Qualifications:

Demonstrate experience providing customer-focused solutions or supportDemonstrated written and spoken communication skillsAbility to manage multiple priorities in a fast-paced environment

Licenses:

You must hold an active Property and Casualty Insurance Producer's License or an active Personal Lines License. Amfam Group will pay to maintain your licenses after hire along with all CE requirements

Schedule:

Shifts will cover a portion of our hours of operation from 7 am to 10 pm CTSet daily hours will include every third Saturday and 9-hour Mondays with a shortened day during the week to ensure you have 40 hoursMandatory training will be held virtually and will be approximately 6 weeks long. The hours for training will be 10:00 am – 6:30 pm CT. No time off can be taken during training

#SPH1004

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including health, and an incentive and recognition program (all benefits are based on eligibility).

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*MUST LIVE WITHIN 50 MILES OF BOSTON, MA (or willing to relocate), this is a remote role*
Active Property & Casualty Producer License required

Spherion, in partnership with American Family Insurance Group, is seeking P&C Licensed Insurance Customer Service Reps! In this role, you will assist Homesite-CONNECT customers with service issues, requests, and account information.  You will work directly with customers to resolve issues and research questions.

Highlights:

Direct hireBase pay rate: $25/hr, monthly bonus can range from $50-$1200Equipment providedBenefits: Comprehensive medical, dental, vision, insurance, 401(k), pension plan, annual incentive, paid holidays, paid time off, and more

Responsibilities:

Ensure that all relevant information is gathered and entered to facilitate prompt resolutionReceive guidance from coaches on a frequent basis to process requestsDevelop an understanding of procedures to educate clients and advisors on newly enacted services, as they arise, to facilitate efficient self-serviceServe as an important resource for customers on company or product policies and systemsTroubleshoot simple usability issues raised by customersRefer more complex issues to appropriate service partners

Qualifications:

Demonstrate experience providing customer-focused solutions or supportDemonstrated written and spoken communication skillsAbility to manage multiple priorities in a fast-paced environment

Licenses:

You must hold an active Property and Casualty Insurance Producer's License or an active Personal Lines License. Amfam Group will pay to maintain your licenses after hire along with all CE requirements

Schedule:

Shifts will cover a portion of our hours of operation from 7 am to 10 pm CTSet daily hours will include every third Saturday and 9-hour Mondays with a shortened day during the week to ensure you have 40 hoursMandatory training will be held virtually and will be approximately 6 weeks long. The hours for training will be 10:00 am – 6:30 pm CT. No time off can be taken during training

#SPH1004

...
Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including health, and an incentive and recognition program (all benefits are based on eligibility).

Show lessShow morekey responsibilities

- Ensure that all relevant information is gathered and entered to facilitate prompt resolution- Receive guidance from coaches on a frequent basis to process requests- Develop an understanding of procedures to educate clients and advisors on newly enacted services, as they arise, to facilitate efficient self-service- Serve as an important resource for customers on company or product policies and systems- Troubleshoot simple usability issues raised by customers- Refer more complex issues to appropriate service partners

experience

1-4 years

skills

- Demonstrate experience providing customer-focused solutions or support- Demonstrated written and spoken communication skills- Ability to manage multiple priorities in a fast-paced environment

education

High School