PURPOSE STATEMENT:

Responsible for providing personal care services to patients at the facility under the direction of clinical or
nursing leadership.

ESSENTIAL FUNCTIONS:
• Coordinate and lead the work and activities of others, including scheduling programs and activities.
• Identify the developmental needs of assigned staff by coaching, mentoring or helping others to
improve their knowledge or skills.
• Patient safety is addressed through required rounds completed timely. Patient room is clean and
uncluttered. Observation may be assigned every 15 minutes, within reach of patient and/or 1:1 patient
care.
• Obtain patient’s vital signs, height and weight as assigned and ensure accurate documentation.
• Identify self to patient and visitors promptly and respond to patient requests quickly.
• Engage with patient in activities and interactions designed to encourage achievement of treatment
goals.
• Respond to distressed patients in a non-threatening manner and attempt to understand the source of
distress.
• Apply de-escalation techniques to help manage patient’s emotions, behavior and participation in
treatment and assist with seclusion and restraints when necessary.
• As part of the multidisciplinary team provide safety and increase coping skills of patient and assist in
developing strategies for helping patients to be as independent as possible.
• Monitor behavioral improvements and reinforce these behaviors. Report changes and responses to
treatment by communicating with team. Significant changes are reported to nurse immediately.
• Reinforce skills patients learn from nurses, physicians and therapist that promote improved physical
and mental wellness.
• Lead or co-lead individual or group sessions as part of specific recreational or therapeutic procedures.
• Participate in rehabilitation and treatment programs as well as teach strategies to promote patient
wellness and independence, as needed.
• Oversee or assist patients with activities of daily living, including toileting, bathing, dressing, grooming,
oral hygiene, meals, snacks, hydration and changing bed linens, as needed.• Deliver care based on the priority of needs and available resources to the specific service population of
the facility.
• Help with admissions and discharges, as needed.
• Provide guidance and direction to other staff members, including training of new staff, or otherwise
assisting in day-to-day operations.
• Perform day-to-day administrative tasks such as maintaining files and processing paperwork.
• Provide transportation for patient or coordinate transportation with appropriate staff member, as
needed.
• Quality of work exhibited through accuracy, neatness, and timeliness of work completed.
• Demonstrate a positive, empathetic and professional attitude towards customers always. When
patient needs are not met, acknowledge and work to resolve complaints. Recognize that patient safety
is a top priority.

Pass medication according to assigned client with direction of nursing staff

OTHER FUNCTIONS:
• Perform other functions and tasks as assigned.

EDUCATION/EXPERIENCE/SKILL REQUIREMENTS:
• Associate’s degree in human service field required. Bachelor’s degree in human service field preferred.
• Two or more years’ experience as a Behavioral Health Associate required.
• Two or more years’ experience working with the specific population of the facility preferred.

LICENSES/DESIGNATIONS/CERTIFICATIONS:
• CPR and de-escalation and restraint certification required (training available upon hire and offered by
facility).
• First aid may be required based on state or facility requirement

Certified Medication Technician with State of North Carolina