Under general supervision, is responsible for the day-to-day operations of the Picture Archiving and Communication System (PACS). Acts as a liaison in digital imaging initiatives within the department and other departments. Works with all departments that interface with enterprise PACs including Imaging, Cardiology, Operating Rooms, critical care units, etc

Education:
Bachelor’s degree preferred. Successful completion of an Accredited Radiography Program preferred.

Licensures/Certifications:
Registered by the American Registry of Radiology Technology and current State of MD Licensure preferred.

Experience:
• Ideally, work requires the level of knowledge acquired through completion of two year accredited Radiography program and a minimum of three years experience as a technologist. Previous experience with PACs preferred.
Skills:
• Working knowledge of computer hardware, radiology related software and systems procedures
• Knowledge of database/systems management principles and practices
• Knowledge of medical Imaging, related terminology and familiarity of radiology equipment
• Healthcare background to understand physician clinical needs and hospital information flow
• Complete understanding of Radiology workflow and ability to troubleshoot in a creative manner
• Ability to respond to complex situations in a calm manner
Effective oral and written communication skills

Principal Duties and Responsibilities:
• Configure PACS, PowerScribe, CardioServer (CPAC), Synapse CV (CPAC), Vitrea, Observer, and Triad groups and assign users with appropriate login privileges
o As expert application user, train technical staff and physicians on the use of PACS, PowerScribe, Synapse CV and CardioServer
o Train PACS Super Users on advanced PACS functionality required to help maintain system operation
• Ensure timely capture of DICOM digital data and assess regularly to ensure imaging data integrity
o Review clinical studies on PACS to confirm order matching and varied workflow accuracy Monitor PACS Exception Forms and HIS Registration Error notifications; make timely corrections
o Merge patient records and make patient and study level corrections as appropriate
 Use Advanced Radiology RIS to correct outside studies sent to GBMC PACS
o Correct problem studies in a timely fashion to ensure efficient and complete reporting
• Perform daily system status checks to maintain optimal operation of the GBMC PACS/CPACS systems
o Review PACS/CPACS storage status, monitors and queues; act on any issues as needed
o Oversee server functions including database backups, resource use, services, file pruning, storage space addition, etc.
• Accurately maintain database of devices connected to PACS/CPACS and of PACS/CPACS PCs
o Daily status checks and issue troubleshooting of connected devices including PACS/CPACS PCs, modalities, DICOM document scanners, CD burner(s), DICOM printers
o Work with MIS to ensure good operation of PACS/CPACS PCs and assist radiologists and cardiologists with outside device configuration for viewing PACS/CPACS and Vitrea studies
o Work with MIS to ensure operation of PACS/CPACS on various hospital PC configurations
• Project management for new imaging equipment installations
o Participate in vendor selection process
o Set team meetings and assign tasks as required
o Configure devices to communicate with PACS/CPACS
• Analyze workflow to create and implement solutions that support Radiology & Cardiology
o Build PACS/CPACS configuration to support department workflow
 Maintain DICOM device list, PACS worklists, and HIS/RIS mapped procedure lists
o Oversee HL7 feature changes and additions that provide enhanced functionality for the department
• Provide QA audits and analysis to Radiology & Cardiology management team upon request
o Research Quantros events and provide detailed analysis
• Troubleshoot networking, HL7, CD burning, and imaging report issues
o Review daily email failure reports and automated system failure notifications; research root cause and make corrections
• Remote access support for radiologists, vascular surgeons, and cardiologists dictating off-site, i.e. home offices, Advanced Radiology office, vRad, etc.
o Provide install support & documentation to Advanced Radiology, Johns Hopkins; troubleshoot configuration and connectivity issues
o In conjunction with MIS, support AdRad PACS application use at GBMC
• Serve as point person for all IT related downtime events in Radiology and Cardiology
o Create and maintain Radiology IT policies and procedures
o Gather facts about downtime events and contact necessary support to contribute to efficient resolution
o Communicate event-specific downtime instructions to technical and clinical staff, as well as uptime resolution steps; perform necessary uptime corrections to ensure a return to optimal imaging study workflow
• Triage HIS issues and funnel to support as appropriate
• Create internal and external vendor support requests as needed and monitor ticket status through to completion
o Monitor GBMC PACS/CPACS ticket queue and address issues as they arise
• Perform PACS/CPAC upgrades
o Evaluate upgrade releases for GBMC applicability
o Manage project from vendor install, testing, validation, training and upgrade in production
o Communicate upgrades to all appropriate parties
• Create periodic reports for Radiology & Cardiology department such as study lists, LDM data, credentialing, business and clinical support data
• Create and manage Radiology infoweb content
• Ensure all department, hospital and JCAHO guidelines are met by acquiring, using and sharing specialized clinical, professional, and technological knowledge to serve the organization’s customers effectively
o Remain current on DICOM, IHE, and HIPAA standards
o Assist Radiology Director in coordinating strategic planning for medical imaging initiatives
• Assist Radiology Director and MIS Management in developing Radiology IT capital and operational budget planning
• Attend meetings including Radiology Management, MIS All Staff, Change Control, MIS Huddles, Application, Radiology Director Monthly Update and Special Project meetings
• On Call Requirement
o Report on-call systemic issues to MIS
• Perform other duties as required

Pay Range

$75,318.06 - $135,572.50

Final salary offer will be based on the candidate's qualifications, education, experience and alignment with our organizational needs.

COVID-19 Vaccination

All applicants must be fully vaccinated against Covid-19 or obtain a GBMC approved medical or religious exemption prior to starting employment at GBMC Healthcare, to include Gilchrist and GBMC Health Partners.

Equal Employment Opportunity

GBMC HealthCare and its affiliates are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.