Responsible for building and maintaining relationships with PBE customers to ensure consistent and profitable sales growth. Responsible for color formula lookup and mixing of custom OEM colors. Provide technical assistance and use PBE sales tools to provide customers, both retail and professional, with the highest level of service. Work with Store Manager to set and accomplish PBE sales goals.
ESSENTIAL JOB FUNCTIONS
Works with PBE customers, both retail & professional, to develop strong relationships.
Offer color matching expertise and paint product selection advice
Identify OEM paint codes, enter formulas on the formula retrieval computer and mix and tint paint according to paint manufacturer specifications
Utilize color matching tools (ColorNet, Paint Manager, variant decks, spectrophotometers, etc…) Maintain the mixing room, scale(s), mixing machine(s) and paint counter, providing a clean and safe environment.
Manage all PBE inventory including, but not limited to, checking in and putting up stock, completing monthly cycle counts, and working with the Store Manager to add new products and remove dead inventory.
Implement a weekly call schedule and call summary to be reviewed by the Store Manager, and submitted monthly to the District Manager.
Work with Installer Service Specialist to coordinate and route Delivery Specialists to ensure good service and efficiency.
Follow and promote all company customer service programs, i.e. Hi-5, Low Price Guarantee, Dialing for Dollars, Related Selling, etc.
Work with PBE customers to gather the proper information in the case of a labor claim or PBE warranty.
Assist and Train other store Team Members in PBE sales and technical questions.
Maintain a close relationship with all PBE Contracted Customers and report to Store Manager, TSM, and RFSM/PBE SR when needed on contract status or issues.
Keep up with PBE industry news, processes, and products, including EPA & OSHA regulations and compliance that impact your store and customers.
Promote current PBE sales tools to customers, i.e. Shop Specials, Tool Box, Hot Sheet, Product Announcements, etc.
Work with SM to ensure all PBE professional customers have the correct pricing loaded for your market while maximizing profits and staying competitive.
Promptly greet walk-in customers in a friendly, courteous manner and assist them in the selection of merchandise.
Complete required FastTrack training modules relevant to position.
Accept cash and/or checks and make change. Process credit card transactions. Utilize card and check readers for each transaction.
Accept returned merchandise for credit, according to all policies and procedures.
Handle customer complaints according to all policies and procedures.
Assist with completion of daily image maker, and planogram updates, including but not limited to, out front stocking, fronting and facing, cleaning, etc.
Perform various types of clerical work, i.e. prepare new and warranty merchandise returns, assist with monthly stock adjustment, and assist with daily paperwork, etc.
Works with Territory Sales Managers to provide superior service to all professional PBE customers through a TEAM effort.
SKILLS/EDUCATION/KNOWLEDGE/EXPERIENCE/ABILITIES
Required:Strong communication skills both verbal and written
Ability to quickly match alphanumeric sequences
Ability to provide outstanding, friendly, and professional customer service
Must be able to multitask, handling customers on the phone and in the store at the same time
Desired:Automotive paint and body knowledge or experience
Technical schooling
Fluency in multiple languages (Spanish is highly desired)
O’Reilly Auto Parts has a proven track record of growth and stability. O’Reilly is full of successful career stories and believes in a strong promote-from-within philosophy, encouraging you to grow your career along with the organization.
Total Compensation Package:
Competitive Wages & Paid Time Off
Stock Purchase Plan & 401k with Employer Contributions Starting Day One
Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
Team Member Health/Wellbeing Programs
Tuition Educational Assistance Programs
Opportunities for Career Growth
O’Reilly Auto Parts is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.
Reasonable Accommodations: Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws.