Major Responsibilities:

Patient Services: Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.Billing Services: Ensures the collection of maximum possible fees at the time of service and accurate follow-up billing information on the patient and payer.Medical Record Services: Upholds standards of the practice and of the medical group for accurate and timely medical records.

Education/Experience Required:

High school diploma or equivalent with three (3) to five (5) years current related experience.

Knowledge, Skills & Abilities Required:

Strong interpersonal and telephone communication skills. • Ability to solve problems posed by callers seeking referrals, appointments, billing issues and clinical information.

Physical Requirements and Working Conditions:

Experienced in working with the unique needs of the Adult Down Syndrome population. Must have a special understanding to fulfill the role of Parent Advocate (The appointment of this role is by mutual agreement between NADS and AMG).

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.