Job Title: Parent Support Partner Department: Residential Treatment Position Summary: Support caregivers by assisting them in navigating the legal, mental health, education, child welfare, juvenile justice systems Department Gateway Longview’s Residential Treatment Services is a therapeutic intervention for youth ages 12-18 and supports them in developing the skills needed to successfully live with their families or in the community. Agency Gateway Longview is an equal opportunity employer committed to championing the principles of anti-racism, justice, and equity. We welcome prospective employees from diverse cultures and backgrounds, for all positions, who will uphold our values and contribute to our mission. We aim to have a leadership and workforce that is reflective of the communities we work in partnership with. Benefits Flexible working options; generous Paid Time Off; up to 13 paid holidays per year; medical dental and vision coverage; life insurance; 403b with employer matching and health savings accounts; wellness programs, healthy lifestyle incentives and employee assistance programs Compensation Bachelor's Degree: $19.50 - $21.59 per hour Master's Degree: $21.30 - $23.38 per hour * Offers based on education and years of relevant experience Professional Development Opportunities Gateway Longview has a strong investment in developing the future leaders of the organization through trainings, advancement opportunities, and a formal leadership pipeline. Position Specific Duties/Responsibilities: + Collaborates with other service providers to enhance engagement and partnership in order to improve both the experience and outcomes for families + Facilitates connections to services, family activities, and trainings + Provides individual and group instruction to family in the home, on campus, and in the community + Documents contacts as required in electronic record system + Other duties as assigned Knowledge, Skills, and Abilities + Must have excellent communication and customer service skills + Ability to multi-task and be detail oriented + Ability to work independently and be an enthusiastic team player + Possesses lived experience with child welfare and/or juvenile justice system + Possesses a belief that parents must have a meaningful voice and a primary decision making role in the care of their children + Ability to use your “lived experience” and training to inspire hope and reduce stigma and blaming of families + Ability to listen without judgements to families ideas, decisions, and recognized families efforts and strengths + Excellent relationship building, interpersonal and coaching skills + Ability to demonstrate sensitivity and supportive approach to the needs of others + Ability to physically restrain youth after successful completion of Therapeutic Crisis Intervention training + Ability to work effectively with clients, staff, families, and community contacts Qualifications + Has or will obtain a NYS Credentialed Family Peer Advocate and maintain requirements for certification + High School Diploma or equivalent + Valid NYS Driver’s License We want to emphasize that the preferred qualifications are not required and that we are committed to helping our future colleagues develop these preferred skills. We strongly encourage those who are passionate about fostering a diverse, inclusive and equitable human service organization to apply.