Parking Ambassador - Enforcement Print (https://www.governmentjobs.com/careers/durhamnc/jobs/newprint/4907884) Apply  Parking Ambassador - Enforcement Salary $35,131.20 - $54,080.00 Annually Location Durham, NC Job Type Full time with benefits Job Number 25-05405 Department Transportation Opening Date 04/17/2025 Closing Date 5/1/2025 11:59 PM Eastern + Description + Benefits + Questions Position Description Work, Serve, Thrive. With the City of Durham Advance in your career while making a real difference in the community you serve. The Transportation Department (https://durhamnc.gov/1002/transportation) plans, builds, and maintains a safe and vibrant multi-modal transportation network that supports safety, mobility, and environmental sustainability to provide a superior quality of life for our residents, businesses, and visitors. If you're interested in helping bring innovative, community-focused transportation solutions to our community while growing in your career, come to Durham! Hiring Salary: $40,727.00 Workdays: Monday - Friday Work Hours: 10:00 a.m. - 7:00 p.m. Position devoted to managing the City’s parking facilities, parking enforcement activities, customer service, facility and equipment maintenance, and security. Employee will be responsible for enforcing the City’s parking ordinances by patrolling and issuing parking citations and providing directions and assistance to customers. Employee will perform standardized work following prescribed procedures and instructions. There is an established and specified routine to be followed and decision-making is limited with minimal consequence on overall operations. The employee will be responsible for issuing parking citations in on-street parking areas, controlled residential parking areas, and in City parking facilities such as parking lots and garages; responding to customer complaints and service requests from City residents and the public; inventorying supplies and advising supervisor when levels are low; and monitoring and reviewing the parking enforcement database for trends and route information purposes. Duties/Responsibilities + Issues parking citations in on-street parking areas, controlled residential parking areas, and in City parking facilities such as parking lots and garages; opens and closes gates to direct traffic flow; and patrols assigned areas to identify illegally parked vehicles. + Performs customer service duties to include responding to customer complaints and service requests from City residents and the public, and assisting patrons attending events or entering assigned facilities; sells vouchers; processes payments; and issues parking permits. + Monitors supply inventories; tracks supply usage and reports supply and material unavailability to supervisors. + Runs routine reports and submits to higher level staff; updates and maintains databases and records; counts vouchers and cash; reviews work for accuracy and completeness. Minimum Qualifications & Experience + High school or equivalency (GED, HiSet, TASC) + One year of related customer service experience. + Valid NC Class C Driver's License. + This position is critical to emergency operations and will report to work in spite of or because of an emergency or disaster event. Additional Preferred Skills + Basic computer skills + Knowledge of parking management software. + Excellent communications skills (orally/written). + Ability to complete forms and write incident reports. Benefits – General Full-Time Employees + 12-13 paid holidays per year + 13 standard work days of vacation per year + 13 standard work days of sick leave per year, which accumulates indefinitely; sick leave may be used toward early retirement + 2 weeks paid military leave per year + Medical, dental, vision, and supplemental life insurance plans + State and City retirement plans + Short and long term disability plans + Paid temporary disability leave for specified conditions + City contribution of 13.6% into the N.C. State Retirement System + Paid funeral leave + Employee Assistance Program - personal and family counseling + Paid life insurance equal to annual salary + 48 hours for volunteer work each year* + 4 hours parental leave each year + Workman's Compensation Insurance + 457 Deferred Compensation Plans Benefits - Part-Time (1,000 hours or more per year) + 401(k) retirement plan (5.0% of salary) + State retirement plan Benefits Part-Time (Average 30 hours per week over 12 month period) + 401(k) retirement plan (5.0% of salary) + State retirement plan effective first day of the month following date of hire + Health insurance effective first day of the month following date of hire + Dental and life insurance, after one year of service + Pro-rated vacation, pro-rated sick, pro-rated floating holiday, parttime holiday pay (based on scheduled hours for that day) after one year of service 01 Where did you first hear about this opportunity? + City of Durham Website + Walk in + Job fair + Employee referral + Professional organization ***Please list the organization in "other" box below*** + Internet posting ***Please list the specific web site in the "other" box below*** + Craig's List + Facebook + LinkedIn + GlassDoor + governmentjobs.com + Monster.com + Indeed.com + Employment Security Commission + Magazine/Newspaper + Other 02 If you listed "other" above please give specific web site, organization, or publication. 03 Do you have a valid North Carolina driver's license "or" if you currently have another state driver's license, are you willing to obtain a valid NC driver's license within 60 days of hire? + Yes + No 04 Please select your highest level of COMPLETED education. + Less than a High School Diploma or Equivalent (GED) + High School Diploma or Equivalent (GED, HiSET, TASC) + Associates Degree + Bachelor's Degree + Master's Degree + PhD or Juris Doctorate 05 If you have a high school equivalency (GED, HiSET, TASC), please provide: the name of the institution/agency, the city and state, and date you received your equivalency. 06 How many years of related customer service experience do you have? + No related experience + Less than 1 year of related experience + 1 year but less than 2 years related experience + 2 years but less than 4 years related experience + 4 years or more years related experience 07 Briefly give an example of any customer service experience you have working with the public. If you have no experience, indicate N/A. 08 How would you rate your basic computer skills? + No experience + Beginner Level + Intermediate Level + Advanced Level + Expert Level 09 Do you have knowledge of parking management software? + Yes + No 10 If you have worked with parking management software, what software have you worked with? If you have not worked with parking management software, indicate N/A. 11 How would you rate your oral communication skills? + Poor + Good + Very Good + Excellent 12 How would you rate your ability to complete forms and write incident reports? + Poor + Good + Very Good + Excellent 13 This position is critical to emergency operations and will report to work in spite of or because of an emergency or disaster event. Do you understand this statement? + Yes + No Required Question