JOB SUMMARY

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The Parking Specialist 1 provides high-level customer service while helping patients, visitors, medical staff, and employees gain access to the facilities they need. Under general supervision, the Parking Specialist 1 issues parking assignments to anyone who parks a motor vehicle on campus, issues photo identification badges to all employees, volunteers and students, and processes tenant parking billing, posts payments and maintains records for these accounts. May assist and work with new-hire orientation or provide orientation materials to HR team. The Parking Specialist 1 uses a basic understanding of internal systems, facilities, garage structures, and autonomous judgement to create access solutions for customers, understanding when to escalate judgments to leadership depending on the nature of the situation.

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ESSENTIAL FUNCTIONS OF THE ROLE

\n\n\n\tMaintains database to record sale/issuance of parking tokens and permits.\n\tIssues parking assignments to patients, visitors, medical staff, and employees who park a motor vehicle on campus.\n\tProcesses and issues photo identification badges to all employees, volunteers, students, and authorized contract employees.\n\tCollects fees and issues receipts for parking token purchases and citation payments as applicable.\n\tMaintains vehicle registration data by entering the appropriate information into database and keeping the actual form in a secure area for future reference.\n\tProcesses billings, posts payments, and maintains records for all tenant parking accounts.\n\n\n

KEY SUCCESS FACTORS

\n\n\n\tAbility to provide consistently excellent customer service with empathy, patience and confidence.\n\tAbility to understand the customer?s point of view and take ownership of creating a solution to their issues.\n\tMust be able to work under stressful conditions.\n\tBasic computer skills, including but not limited to: typing, information security, hand held scanning and email.\n\n\n

BENEFITS

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Our competitive benefits package includes the following

\n\n\n\tImmediate eligibility for health and welfare benefits\n\t401(k) savings plan with dollar-for-dollar match up to 5%\n\tTuition Reimbursement\n\tPTO accrual beginning Day 1\n\n\n

Note: Benefits may vary based upon position type and/or level

QUALIFICATIONS

\n\n\n\tEDUCATION - H.S. Diploma/GED Equivalent\n\tEXPERIENCE - Less than 1 Year of Experience\n