About WFS

Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business to customer delivery, and on-time flights while operating safely and securely.  We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 164 airport locations, 18 countries, and on 5 continents.  Are you ready to take off on your next career with us?

Job Summary

The Airline Customer Service Agent role involves assisting passengers with reservations, ticketing, fare computations, baggage check-in, and excess baggage charges. Responsibilities include gate and boarding area duties, ensuring smooth boarding and deplaning, managing lost and found services, and handling baggage claims. The agent also manages airfreight shipments, assessing acceptability, calculating rates, collecting payments, and completing documentation for both domestic and international shipments. Additional duties include security awareness, reporting suspicious activity, and maintaining compliance with security protocols.

Responsibilities Assist passengers with reservations, ticketing, and check-in processes. Provide information on flight schedules, fare details, and airline policies. Check baggage, issue boarding passes, and manage excess baggage charges. Aid passengers in boarding and deplaning, ensuring proper boarding procedures. Handle lost and found inquiries, initiate tracing procedures, and process baggage claims. Manage airfreight shipments, verify shipment details, and complete required documentation. Monitor and report any security breaches or suspicious activities. Provide on-the-spot resolutions for minor passenger issues. Maintain accurate records of daily transactions, flight forms, and passenger activities. Support passengers with special needs or requiring extra assistance. Minimum Requirements High school diploma or equivalent. Ability to work flexible hours, including nights, weekends, and holidays. Strong communication skills in English (additional languages are an asset). Customer service experience (preferably in the airline industry). Must be willing to wear uniform and insignia as prescribed by the Company.  Preferred Skills

 

Proficiency in basic computer systems. Conflict resolution and problem-solving skills. Multitasking ability in a fast-paced environment. Basic math skills for fare computations and handling transactions. Demonstrates qualities of leadership, initiative, and judgment. Physical Requirements/Working Conditions Must be able to lift up to 70 pounds (31.9kg). Ability to stand, walk, and lift up to 50 pounds frequently. Comfortable working in varying weather conditions. Tolerance for fast-paced and high-stress environments, especially during peak travel times. Perks & Benefits Want your pay in advance?  Access up to 50% of earned wages when you need it through myWisely app or the Daily Pay app! Are you a top performer who thrives on recognition?  On-the-spot awards offered through the Awardco Platform including gift cards and more! Need quality medical care?   Multiple options for both full and part-time employees! Want WFS Employee Extras? Travel Discounts, Pet insurance, Discount Shopping & More! Looking to stay healthy and improve your life?  Wellness Programs are offered to all employees! Want to invest in your future?  401k program offered with company match! Looking to grow and have a career with us?  Opportunity for Internal Mobility and transfers available!

 

WFS is an equal opportunity employer committed to employment equity and inclusion. We accept applications from all qualified individuals.