Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start **Caring. Connecting. Growing together.** **Primary Hours:** This role is a Part-time opportunity working a 12:00pm - 8:00pm shift. **Location** : 240 Maple Ave Mukwonago, WI 53149 **Primary Responsibilities:** + Greets all incoming internal and external callers using the assigned phone etiquette scripting + Prioritizes incoming calls by assessing and analyzing information to identify immediate emergency needs + Handles confidential information appropriately by protecting and disclosing information to only those authorized + Demonstrates technical knowledge and competence in the departmental procedures to accurately perform all of the hospital emergency preparedness codes and other tasks required + Maintains current physician on-call schedules to ensure appropriate communication to ProHealth Care Physicians + Understands and follows all Switchboard departmental processes implemented + Performs all other duties as assigned You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. **Required Qualifications:** + High School Diploma / GED (or higher) + 1+ year of customer service experience in an office setting or professional work environment + Intermediate level of proficiency with Microsoft Office Products + Must be 18 years of age OR older + Ability to work the following biweekly schedule + Week 1: + Sunday & Tuesday 11:00pm – 7:00am + Week 2: + Monday, Wednesday, Saturday 11:00pm – 7:00am **Preferred Qualifications:** + 2+ years of customer service experience in a hospital setting + 2+ years of scheduling experience in a clinical setting + Experience in a medical office or emergency department + Knowledge of medical terminology + Experience with electronic medical records system _At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission._ _Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law._ _UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment._ \#RPO, #RED