Founded in 1956, Williams-Sonoma, Inc. is the premier specialty retailer of high-quality products for the kitchen and home in the United States. Our family of brands are Williams Sonoma, Williams Sonoma Home, Pottery Barn, Pottery Barn teen, pottery barn kids, Rejuvenation, Mark & Graham, west elm, or Outward. These brands are among the best known and most respected in the industry. We offer beautifully-designed, stylish and functional products for every area of the home, including the kitchen, living room, bedroom, home office, closet, laundry room and even outdoor spaces. We've seen some big changes since our first brick-and-mortar store opened more than half of a century ago. What hasn't changed is our passion for high-quality products, functional design, outstanding customer service, and enhancing the lives of our customers and the communities where we operate. Today, we're a multi-brand, multi-channel, global enterprise supported by state-of-the-art technology and some of the most talented teams in retailing - and we're always looking for new energy and ideas.
About the Team
Our mission is to enhance the quality of our customers’ lives at home. We put the customer at the center of everything we do, every day. Our corporate values that guide our actions and decisions are our People First culture, customers, quality, shareholders, integrity, and corporate responsibility.
Responsibilities
Consistently keep the store energy lively & upbeat for customers & your teammates Engage multiple clients at the cash wrap & create a positive, lasting impression by offering personalized service Accurately & efficiently perform register/POS transactions, sales, returns, exchanges, etc. Ensure accurate ringing & pricing of merchandise, use appropriate price overrides when necessary to charge the correct, current price of SKUs Manage all aspects of a customer’s expectations, clearly communicating product information, care, maintenance, timeframes & delivery Affirm the client’s purchase & offer additional merchandise suggestions to complement & complete initial selections Ensure client is aware of all promotions that may impact sales Share information & testimonials about product, in-store events & workshops that will enhance the customer experience Maintain visual standards & supplies of the cash wrap area Maximize all of the resources available to get the customer what they want & resolve any issues Perform other duties as assigned by management – comply with all Company policies and procedures Foster an environment where all associates are treated fairly & with dignity & respect, in accordance with our People-First Philosophy
Criteria
Love to close a sale & can articulate a proven ability to exceed goals Thrive in an entrepreneurial environment & are constantly looking for ways to think outside-the-box Passionate about creating lasting relationships with customers by capturing contacts, re-connecting & promoting all of the inspiration, events & services Williams-Sonoma has to offer including the Williams- Sonoma Credit Card & product launches Know what questions to ask your customers in order to understand their personal style & needs Succeed in a team environment, while able to work independently & manage your own High school diploma or equivalent preferred 1-2 years of experience in a customer service role Proven ability to prioritize and handle multiple tasks simultaneously Ability to be mobile on the sales floor for extended periods of time Ability to operate POS system Ability to lift and mobilize medium to large items, up to 75 lbs., while utilizing appropriate equipment and safety techniques. Full time associates are expected to have open availability to meet the needs of the business. Part-Time Flex associates must be available to work a minimum of 15 hours per week, including two regularly scheduled shifts on the weekend (Saturday and Sunday) and two during the week (Monday to Friday). Associates must be available for annual inventory and entire holiday season (November and December). Weekend availability cannot fall on the same day; an associate must be available on two separate days (Saturday and Sunday).
Physical Requirements:
Ability to be mobile on the sales floor for extended periods of timeAbility to operate POS systemAbility to lift and mobilize medium to large items, up to 75 pounds, while utilizing appropriate equipment and safety techniques
Our Mission Around Diversity, Equity & Inclusion
We firmly believe that working in a culture focused on diversity, equity, and inclusion spurs innovation, creates healthy and high-performing teams, and delivers superior customer experiences. We will create and nurture a global company culture where we confidently bring our authentic selves to work every day: where the only criteria for advancement are the quality of our work, the contributions we make to our teams and the business, and our ability to lead; and where our individual differences—whatever they may be—are valued, explored and appreciated.
Benefits Just for You
Depending on your position and your location, here are a few highlights of what you might be eligible for:
A generous discount on all Williams-Sonoma, Inc. brandsA 401(k) plan and other investment opportunities A wellness program that supports your physical, financial and emotional health Paid vacations and holidays (full-time)Health benefits, dental and vision insurance, including same-sex domestic partner benefits (full-time)
WSI will not commence an immigration case or "sponsor" an individual for this position at this time (for example, H-1B or other employment-based immigration).
This role is not eligible for relocation assistance.
San Francisco Locations:
Williams-Sonoma, Inc. is an Equal Opportunity Employer. Williams-Sonoma, Inc. will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance, or other applicable state or local laws and ordinances.