Do you love helping people get answers and solve problems? If so, come join The Cornell Store’s Customer Care team! Positions are available immediately at our Ithaca Warehouse location.
The Cornell Store’s Customer Care Department is in search of part-time/casual staff who are dependable, and motivated individuals that enjoy working in a team environment and delight in making every customer service experience legendary.
As part of The Cornell Store, a recognized leader in collegiate retailing innovation, the Customer Care Department supports the digital and in-store shopping experience and looks to solve problems so our customers can get back to shopping!
Hire Rate: starting at $16.25 /hour
Schedule: Variable, based on availability, business needs, and work performance; some nights, weekends and holidays may be required
All positions are part-time casual (19 hours per week or less), non-benefits eligible.
General Responsibilities:
Process transactions such as sales orders, returns and exchanges
Provide outstanding customer service to external and internal customers by sharing product knowledge and providing solutions on a consistent basis
Respond to inquiries from internal and external customers and help to handle escalated customer issues
Identify, analyze and solve ambiguous problems independently paying close attention to details
Communicate, collaborate and build strong relationships with team members across multiple divisions
In this role, we require:
A positive friendly demeanor towards customers and coworkers to demonstrate superior customer services
Dependable attendance & punctuality as well as flexibility around your schedule based on business needs.
Strong organizational and analytical skills with the ability to handle multiple tasks
Moderate computer/systems competency
Excellent oral and written communication skills
Ability to sit for long periods of time
Students are not eligible to apply to this position. For student worker positions, please visit: https://studentemployment.cornell.edu/jobs/find-a-student-job
No relocation assistance is provided for this position. Visa sponsorship is not available for this position
Familiarize yourself with Cornell's COVID-19 workplace guidance as well as the university's COVID-19 services and information.
University Job Title:
Temporary Retail AssistantJob Family:
Temporary Auxiliary ServicesLevel:
No Grade - HourlyPay Rate Type:
HourlyPay Range:
Refer to Posting LanguageRemote Option Availability:
OnsiteCompany:
Contact Name:
Jana EnglishJob Titles and Pay Ranges:
Non-Union Positions
Noted pay ranges reflect the potential pay opportunity for each job profile. The hiring rate of pay for the successful candidate will be determined considering the following criteria:
Prior relevant work or industry experience
Education level to the extent education is relevant to the position
Unique applicable skills
Academic Discipline (faculty pay ranges reflects 9-month annual salary)
To learn more about Cornell’s non-union staff job titles and pay ranges, see Career Navigator.
Union Positions
The hiring rate of pay for the successful candidate will be determined in accordance with the rates in the respective collective bargaining agreement. To learn more about Cornell’s union wages, see Union Pay Rates.
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Diversity and Inclusion are a part of Cornell University’s heritage. We are a recognized employer and educator valuing AA/EEO, and we do not tolerate discrimination based on any protected characteristic, including race, ethnic or national origin, citizenship and immigration status, color, sex/gender, pregnancy or pregnancy-related conditions, age, creed, religion, actual or perceived disability (including persons associated with such a person), arrest and/or conviction record, military or veteran status, sexual orientation, gender expression and/or identity, an individual’s genetic information, domestic violence victim status, familial status, marital status, or any other characteristic protected by applicable federal, state, or local law. We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations in accordance with applicable law.
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2023-03-15