Job Location: Hershey, PA 

Hourly Pay Rate: $18.00 or more based on experience 

Minimum Age: 18 years of age or older 

Availability: Requires availability to work nights, weekends, and holiday shifts 

 

Who We Are 

Hershey's Chocolate World is the most popular brand experience in the world. Our guests come to experience our one-of-a-kind attractions, shop for souvenirs and gifts, and enjoy our treats and delights in our food court. 

Our team members are the key ingredient that bring our exceptional food experiences to life. Food and Beverage Attendants work in our food and beverage "action stations" to both prep for and serve our guests.  

The successful candidate will demonstrate strong skills in food prep and production as well as service and guest interaction. Such skills include multitasking, ability to think ahead and plan, lead self and others, sense of urgency, meet or exceed the pace set by leaders, and overall preparedness for peak service periods. 

 

Major Duties/Responsibilities:

Provide prompt and courteous service to Hershey's Chocolate World guests in any one of our food service action stations 

Partner with the Production team to complete the prep work appropriate for the expected level of business of the food and beverages offered in their stations 

Responsible for cleaning workstations and equipment according to standard operating procedures and weekly/monthly schedules 

Complete daily temperature logs; properly rotate, label, and store prepped food items; monitor hot and cold food holding temperatures; and other required food safety duties 

Engage with guests by talking about and recommending Hershey’s inspired food and beverage items 

Stocking front of house areas to support sell through and provide a strong experience for all guests 

Performs other related duties as assigned by the department Manager or manager-on-duty such as assist with cashiering when needed or stocking/restocking inventory 

 

Minimum knowledge, skills, and abilities required to successfully perform major duties/responsibilities:

Ability to work independently and multitask 

Must possess (or be able to complete within 6 months) Food Handler certification 

Friendly, enthusiastic, team player attitude 

Perform skills typical of a food service environment such as stocking, prepping, and cleaning 

Serve food according to standard operating procedures with appropriate packaging 

Perform bakery and guest service skills typical of a kitchen environment (knife skills, attention to detail, read and follow a recipe and instructions, etc.) 

Ability to work at a fast pace for an extended period 

Must maintain a neat appearance and meet the uniform standards 

Must be able to continuously push, pull, lift, and carry up to 50 pounds 

Must be able to walk or stand up to 8 hours 

Requires repetitive tasks which may require repetitive motions 

Ability to bend, stoop, and twist 

Good communication skills 

Ability to function effectively as part of a team 

 

Minimum Education and Experience Requirements:

Individuals with a high school diploma or GED equivalent is preferred but not required 

Individuals with 1 year experience in high volume restaurant, bakery, hotel, or catering operation is preferred but not required 

 

What’s in it For You?

Free meal and non-alcoholic drinks for every shift worked 

Flexible scheduling 

Holiday pay and the opportunity for annual pay raises 

50% discount on Hershey Kitchen’s and Bakery food items 

Employee recognition programs, cook-outs, and many other activities 

 

This description covers the most significant duties performed, but the incumbent may be responsible for other minor-related work assignments.