Property About Us At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company! Location Description Welcome to Hotel Flor Tampa Downtown, Tapestry Collection by Hilton, a true gem in the heart of the city of Tampa. With 210 stylishly appointed guest rooms and 13,042 sq ft. of versatile meeting space, our hotel is not just a destination; it's an experience. As a member of the Pyramid Family, we take pride in fostering a culture that sets us apart as the premier employer in the area. Every member of our team plays a pivotal role in delivering outstanding service and creating memorable experiences for our guests. We don't just want to be a hotel people pass through; we aim to be distinguished by our excellent culture. Discover today what a fulfilling career with Pyramid Global Hospitality at Hotel Flor Tampa Downtown can mean for you! Overview Purpose and Performance Goals: The purpose of this job is to perform the duties of Host/Hostess in accordance with company standards for satisfactory performance. Job Description: Essential duties and responsibilities include the following (other duties may be assigned): 1. Sincerely greets and welcomes Guests. 2. Maintains a professional presence at the restaurant’s entrance at all times. 3. Graciously manages the waiting lines and effectively and efficiently seats the Guests. 4. Knows the script and hours/days of operation. 5. Completes pre, running, and post shift side-work requirements. 6. Responsible for the cleanliness of menus, entrance and podium areas. 7. Knows all pricing, promotions and discounts that apply to pricing. 8. Maintains a professional presence at cashier station at all times. 9. Processes financial/Guest transactions in an accurate, efficient, timely manner. 10. Genuinely thanks the Guests as they leave the restaurant. 11. Adheres to appearance and uniform standards. 12. Adheres to all internal controls, policies and procedures Supervisory Responsibilities: N/A Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience: High School Diploma or GED. One year of Host/Hostess experience in a full service, similar concept is required. Language Skills: Must be able to communicate clearly with guests, customers, supervisor and fellow employees. Reasoning Ability: Must be able to analyze routine data to make appropriate judgements regarding serving processes. Certificates, Licenses, Registrations: TIPS certification preferred. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Candidate must be able to lift 50 lbs., be able to work long hours/split shifts and be able to handle stressful conditions. Employee must be able to work and stand for long periods of time in one position. Must be able to reach, grasp and feel. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Hours: Due to the seasonal nature of the hospitality industry, and the fact that the hotel provides guest services 24 hours a day, 7 days a week, any employee may be required to work rotating shifts, night shifts, and/or overtime. Also, depending on the season, hours may be reduced at any time.