Job Title: Part Time Operations Assistant
Duration: 6+Month Contract with possibility for full time
Location: North Houston/Spring (77389)
Growing maritime services company located North Houston is looking for an Operations Assistant to help support Sales and Operations.
Overview: The Operations Assistant plays a key role in managing client relationships throughout the certification cycle for clients. This position is crucial for identifying cross-selling opportunities and providing comprehensive client support, including audit scheduling, invoicing, collections, change requests, and handling general inquiries.
Key Responsibilities: Client Services: Manage a designated group of clients based on criteria such as geography, certification standards, or key account status. Understand and align client needs with accreditation requirements. Review client quotes for accuracy in fees, scheduling, and invoicing; provide purchase order quotes upon request; assist with collections as needed. Schedule audits, optimizing the schedules of both clients and auditors in compliance with and certification rules. Facilitate and follow up on change requests until resolution. Manage the certification database as needed Performance Metrics: Meet or exceed defined KPIs related to scheduling and collections. Identify opportunities for continuous improvement in customer experience and participate in training and process reviews. Customer Relationship Management: Address and mitigate customer complaints; proactively identify and escalate potential issues. Analyze client relationships for efficiencies, profitability, and cross-selling opportunities; refer new business leads to Business Development/Inside Sales. Collaboration: Work closely with Audit Services and Technical Reviewers to provide necessary information for client certification activities post-scheduling. Technical Proficiency: Utilize extensive computer skills, particularly in Microsoft Office (especially Excel and Outlook), and adapt to new software applications as needed. Qualifications:
Education and Experience: High School Diploma or equivalent work experience preferred. 1 to 5 years of experience in a planning or business/technical role, or equivalent education/experience in business/quality. Knowledge, Skills, and Abilities: Exceptional verbal, written, and interpersonal communication skills. Proven ability to manage multiple tasks with competing priorities. Strong planning and scheduling expertise. Ability to work independently in a fast-paced environment. Strong business acumen, customer-focused, and service-oriented. Detail-oriented with a focus on accuracy and innovation. Positive attitude and goal-oriented mindset. Basic knowledge of QMS, EHS, and OHS Standards and certification requirements, or willingness to develop this knowledge through training.
*Part time position onsite Tuesdays/Wednesdays/Thursdays, 8 hrs day/24 hours/week.
*Reports to the Operations Manager/Supervisor
*Offering $21-26/hr depending on experience and qualifications
Client looking to move quickly! If you are looking for a great opportunity with part time flexibility-APPLY TODAY!
System One, and its subsidiaries including Joulé, ALTA IT Services, CM Access, and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.
System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.