• Courteously greets the public on the telephone, answering questions regarding hospital policies and operations procedure, direct callers to the appropriate department, and maintains a patient listing.
• Places outgoing calls for patients and doctors when required.
• Makes announcements using the overhead paging system for hospital specific information, i.e. Code Blue, Code Red or hospital related information according to hospital policy.
• Assist in supporting and maintains the telephone systems by reporting trouble calls to help desk. Records and maintains a record if reported trouble calls.
• Operates two-way radio systems to dispatch maintenance and/or security personnel when required.
• Direct responsibility for monitoring of hospital medical gas, generator, code blue, and fire alarm panels, taking immediate action when necessary.
• Responsible for monitoring security system monitors and access control.
• Assist in ordering department supplies and needed equipment.
• Assists with clerical duties as directed by the Telecommunications Manager.
• Works with minimum supervision.