Job Overview:

 

As a Part-Time Property Administrator, you will be assisting with the daily operations of a 545-unit luxury rental building. This role will work out of our main office in Midtown and will allow for occasional remote work. This person must be available to work at least 25-hours per week. 

 

 

Your Responsibilities:

Responsible for all tenant communication at assigned property, escalating to supervisor when appropriate. Lease Assignment process from start to finish. Sublet process from start to finish. Responsible for occupant changes. Responsible for notifying leasing of any changes in rent roll, etc. Monitor AirBnB rentals to ensure no illegal rentals at building. Responsible for notifying tenants of NSF’s (insufficient funds). Maintain resident application data to ensure tenant data is updated accordingly. Draft and distribute memos, notices and other correspondence to tenants and vendors. Responsible for tracking arrears, sending arrears notices and following up with residents. Respond to all communications in line with FirstService Residential best practices. Respond to tenant complaints and follow up on nuisance issues with residents. Daily checking of FSR’s 24/7 Customer Care Call Center for log issues and inquiries. Communicate directly with ClickPay and residents to rectify any billing issues. Respond to all Landlord verification requests. Follow-up on all renewals to ensure timely responses and proper paperwork is submitted. Process all new leases and renewal in Yardi. Process all cancellations and extensions in Yardi. Make adjustments to tenants billing and charges Maintain renewal spreadsheet, vacancy reports, bedbug tracking report, concession spreadsheet, late fee reports, etc. Ensure timely return of security deposits. Responsible for inputting ancillary charges and credits to tenant accounts. Prepare and send out move-in packages, and ensure a smooth resident move-in. Track all move outs while coordinating with the team on any damages and key returns. If needed, inspects apartments prior to resident move-in and ensures apartments are in move-in ready condition. Assist with leasing activities such as, but not limited to, showing apartments, assisting leasing team and any other tasks needed to complete new tenant onboarding.

 

Qualifications & Skills:

Bachelor's degree required. Two (2) – Three (3) years’ experience in New York City residential rental property management. NYS Sales license preferred, required to receive license within 1 year Fair housing certificate required within 180 days Must have superior verbal and written communications skills and proven customer service exposure. Need to have a high energy type of attitude to deal with the day to day tasks and able to multi-task under pressure and stressful situations. Must be extremely organized, consistent, and flexible and adaptable to change. Proven leadership and teamwork skills and attributes. Working knowledge of Microsoft office and Windows environment necessary. Experience with Yardi Voyager, AvidXchange, ClickPay is a plus.

What We Offer:

 

As a part-time non-exempt associate, you will be eligible for comprehensive benefits that include your choice of multiple dental, vision, short term disability, legal, and identity theft. You will also be eligible for long term disability, and benefits from our employee assistance program.

 

 

Compensation:

$20 - $25 / hour