We are GDIT. The people supporting and securing some of the most complex government, defense, and intelligence projects across the country. We ensure today is safe and tomorrow is smarter. Our work has meaning and impact on the world around us, but also on us, and that’s important.

GDIT is your place. You make it your own by embracing autonomy, seizing opportunity, and being rusted to deliver your best every day.

We think. We act. We deliver. There is no challenge we can’t turn into opportunity. And our work depends on a Part-Time Customer Support Professional joining our rapidly growing team of contact center professionals in El Paso, TX.

At GDIT, people are our differentiator. As a PART-TIME CUSTOMER SUPPORT PROFESSIONAL, you will be trusted to utilize your root cause analysis and problem solving skills to manage inbound calls, online chats, and messages in our state-of-the-art contact center. In this role, a typical day will include:

Answering incoming phone calls, chats, and messages on behalf of client; providing accurate and appropriate information to callersAssisting customers by researching issues, exploring answers, and providing information and alternative solutionsIdentify, diagnose, and resolve customer issues, escalating complex issues as necessarySimultaneously managing multiple inquiries via chat as neededPlacing outbound customer service or customer satisfaction calls, as required by clientCompleting call guides; gathering and verifying required informationAdhering to established customer service and documentation standards within required time frames

REQUIRED QUALIFICATIONS:

High school diploma or G.E.D.Zero or more years of customer service or other telephone experienceAbility to simultaneously oversee multiple customer inquiries and manage competing priorities in a fast-paced contact center environmentTexas resident living within a 60 mile radius of our El Paso facilityAbility to read, write, and speak Spanish and English fluentlyAbility and willingness to work and train onsite as requiredAbility and willingness to work any part-time shift during our hours of operation (M-F, 6 am - 7 pm MST)Access to high speed wired internet connectionAccess to a quiet work environment free from distractionsAbility to pass a criminal background check, drug screening, and credit checkUS Citizenship

PREFERRED QUALIFICATIONS:

One or more years of contact center experience highly preferredDemonstrated experience adhering to contact center scheduling

WHAT GDIT CAN OFFER YOU:

Competitive pay plus benefitsM-F work schedules, no weekends, no late nightsAn opportunity to support a mission that keeps our nation safe and secure

PLEASE NOTE: Initial classroom and on-the-job training will be provided ONSITE. After training, employees will continue to work onsite and may be given the opportunity to work remotely in the future.

GDIT CAREERS

Opportunity Owned

Not sure this job’s the one for you? Check out our other openings at gdit.com/careers.

Applying for a career in GDIT’s Engagement Center is as easy as 1…2…3.   To learn more about GDIT’s Help Desk or Call Center positions and our candidate application process please call 833-GDIT-123.

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