About the Role

In this role, you will deliver excellent customer service and consistent execution of store operations. You will efficiently process freight, replenishment, and omni channel operations.

What You’ll Do

Receive and process product, including unloading truck shipments and execute stockroom operations and omni channel fulfillment 

Replenish the sales floor as necessary based on sell through and seasonal changes

Engage customers by greeting them and offering assistance with products and services

Execute all product protection standards

Participate in the training process for new hires on Kohl’s brand standards, product knowledge, inventory procedures, productivity standards, tools and resources and as directed by store leadership

All associate roles at Kohl’s are responsible for:

Acting with integrity, honesty and fostering teamwork in an engaged and inclusive culture

Exercising good judgment and discernment when making decisions; taking appropriate partners as needed

Demonstrating a customer service mindset, anticipating customer needs and satisfactorily resolving issues

Supporting point of sale and customer service departments to deliver speed of service transactions while creating a compelling customer experience

Meeting or exceeding individual goals (e.g., productivity, credit, loyalty)

Accomplishing multiple tasks within established timeframes

Following company policies, procedures, standards and guidelines

Maintaining adherence to company safety policies for the safety of all associates and customers 

Receiving, understanding and proactively responding to direction from supervisors/managers and other company personnel

Other responsibilities as assigned

What Skills You Have

Required

Excellent customer service skills and ability to multi-task with strong attention to detail

Verbal/written communication and interpersonal skills

No retail experience required

Must be 16 years of age or older

Flexible availability, including days, nights, weekends, and holidays

Preferred

Client facing retail or service industry experience