This Opportunity WSP is currently initiating a search for a Part Time Systems Operator I for our Hawthorne, New York office. An Operator I shall have a detailed familiarity with the TMC daily obligations, tools, systems, regional roadways, understand communications protocols, be knowledgeable on locations and purpose of all ITS elements and shall be capable of independently following procedures and direction. If the System Operator I is not able to demonstrate proficiency after three months at the discretion of the NYSDOT TMC Manager, the Consultant shall provide additional training to the System Operator 1 at no cost to the Department. Additionally, there will be a six-month probation period for newly hired System Operator I / Trainees. Your Impact + Provide human monitoring and operation of Intelligent Transportation Systems (ITS) devices and other traffic control devices, and take appropriate actions based upon guidance from current and future SOPs. + Traffic Incident Management + Coordination of responses for roadway concerns + Dispatching of maintenance crews for snow/ice events + Database entry for all activities related to incidents, special events, roadway concerns, and call logs. + Assist in traffic data collection for system performance of troubleshooting using manual and automated + data collection and surveillance features of the ATMS/ITS and other TMC systems. + Assist NYSDOT with identifying, troubleshooting, and documenting device failures, establish repair priorities, and issue work orders for repairs of failed devices. + Receive and respond to notice of roadwork, highway incidents, special event information, incidents and/or situations affecting the Department, requests for assistance (NYSDOT and other), or reports regarding the malfunction or concern for any State-owned equipment, infrastructure or asset. + Answer phone inquiries and coordinate the Department's response with operational partners and provide them with information on roadway conditions. + Respond to inquiries about TMC/ITS operations as directed by the State.Inquiry responses may involve email transmittal's, telephone conversations, providing supporting data for evaluation and use by the State, preparation of reports, accommodation of visitors, providing tours at the center, and meetings at locations away from the TMCs. + Perform backups of ITS software, archive data records, and generate reports from archived data. Who You Are **Required Qualifications** + Associate degree or higher OR 0-2years of part-time employment working in a 24/7/365 Operations Center + Oral and written communication computer + Software including: MS Office applications and spreadsheets + Capable of working well with co-workers and NYSDOT staff + Must have the ability to use digital roadway maps and have a working knowledge of roadway elements + Able to maintain significant schedule flexibility to ensure consistency of HVTMC operations + Exercise responsible and ethical decision-making regarding company funds, resources and conduct and adhere to WSP's Code of Conduct and related policies and procedures + Proven track record of upholding workplace safety and ability to abide by WSP's health, safety and drug/alcohol and harassment policies WSP Benefits: WSP provides a comprehensive suite of benefits focused on a providing health and financial stability throughout the employee’s career. These benefits include coverage related to medical, dental, vision, disability, and life; retirement savings; paid sick leave; paid vacation (or other personal time); paid parental leave; and paid time off for purposes of bereavement, voting, and/or attendance at naturalization proceedings. Compensation: Expected Salary (all locations): $35,800 - $64,300 WSP USA is providing the compensation range that the company in good faith believes it might pay and offer for this position, based on the successful applicant’s education, experience, knowledge, skills, abilities in addition to internal equity and specific geographic location. WSP USA reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, and/or federal law. \#LI-DS1 **About WSP** WSP USA is the U.S. operating company of WSP, one of the world's leading engineering and professional services firms. Dedicated to serving local communities, we are engineers, planners, technical experts, strategic advisors and construction management professionals. WSP USA designs lasting solutions in the buildings, transportation, energy, water and environment markets. With more than 15,000 employees in over 300 offices across the U.S., we partner with our clients to help communities prosper. www.wsp.com WSP provides a flexible and agile workplace model while meeting client needs. Employees are also afforded a comprehensive suite of benefits including medical, dental, vision, disability, life, and retirement savings focused on providing health and financial stability throughout the employee’s career. At WSP, we want to give our employees the challenges they seek to grow their careers and knowledge base. Your daily contributions to your team will be essential in meeting client objectives, goals and challenges. Are you ready to get started? WSP USA (and all of its U.S. companies) is an Equal Opportunity Employer Race/Age/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Disability or Protected Veteran Status. The selected candidate must be authorized to work in the United States. **NOTICE TO THIRD PARTY AGENCIES:** WSP does not accept unsolicited resumes from recruiters, employment agencies, or other staffing services. Unsolicited resumes include any resume or hiring document sent to WSP in the absence of a signed Service Agreement where WSP has expressly requested recruitment/staffing services specific to the position at hand. Any unsolicited resumes, including those submitted to hiring managers or other business leaders, will become the property of WSP and WSP will have the right to hire that candidate without reservation – no fee or other compensation will be owed or paid to the recruiter, employment agency, or other staffing service.