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Duration: 3 months

Part Time: 16 hours per week. In office Mondays and Tuesdays

Schedule: 8am-5pm EST;1 hour lunch

Location: On site Jacksonville, FL

Rate: 22-25/hr W2

Position Description:

Answering calls on Monday and Tuesdays

Average 40-50 calls (primary phone person to take most of the calls)

Reset passwords

Troubleshooting outlook

Creating tickets in GoTOAssist for further follow up as needed

Mainly triage work (will not work in systems to troubleshoot)

Responding to low level issues and escalating as needed

Required Skills:

Experience with any ticketing systems responding to Microsoft outlook and M365 issues

Strong customer support and phone presence