The Partner Representative is responsible for supporting the Customer Engagement team with Marvin Replacement’s retail partnership customer accounts. This is a customer facing position with a focus on administrative tasks such as managing leads and business relationships. This position will be working with cross-functional departments. The Customer Engagement Partner Representative is at the top of the process connecting with customers, so they must represent all brands with a positive and professional demeanor while offering a best-in-class customer experience at all times. The ideal candidate must have a keen eye for details, excellent customer service skills, and a resolute commitment for excellence.
Highlights of your role Connect with potential customers via phone, text, email, and web chatEducate potential customers on our business partnershipsFollowing up on inquiries Follow scripting and vetting standards to ensure all needed information is captured for each Sales appointmentReview previous appointments and assess the needed approach to reschedule a customer as neededReceive and transfer customer account informationUnderstand a variety of programs to execute detail oriented data efficientlySelf-directed tracking of customer accounts to update changes in information consistentlyTracking of trends in various systems and communicate needed updates to leadershipTake initiative and use sound judgement Salary Range $19-$22 per hour You're a good fit if you have (or if you can) Self-motivator with a strong work ethicTake direction well and can follow procedures Professional, positive behavior with a focus on providing an outstanding experience for our customers, as well as engaging with the team.Experience in call centers, customer service, service industry, sales, or marketing in a customer-facing roleHands-on experience with any of the following systems would be helpful: Microsoft Office Suite, Salesforce, Zendesk, Webflow, Typeform, Klaviyo, CalendlyAbility to multi-task by navigating several processes and programs while maintaining professionalism with customers Also want to make sure you have Saturday, Sunday, and evening availability is required. Strong commitment to excellence and attention to details Excellent time management and communication skillsAbility to learn quickly and adapt to changing standards and situations We invite you to See Yourself at MarvinFrom people to products, Marvin is committed to creating better ways of living. When you join this family-owned and -led window and door company, you belong to a community full of opportunities. You also belong to one of America's Top 20 Large Employers of 2024, according to an exclusive ranking by Forbes Magazine.
For more than 100 years, we've been designing, building, and engineering premier products. Today, in our 16 locations across North America, we manufacture Marvin's portfolio of products, which includes Infinity Replacement Windows, TruStile Doors, and Marvin Coastline brands.
Together, we live our values and enjoy a culture that feels like home. Our better living approach to benefits supports you at work and beyond. From day one, you receive health insurance, paid holidays, paid parental leave, a 401(k) retirement savings match and more! A few unique offerings include:
$300 annual wellbeing account to spend on whatever makes you happy + healthyBetter Living Day! (a paid day off to go have some fun)$$ Annual profit sharing - get rewarded for the role everyone plays in making Marvin a successGiving at Marvin - join coordinated volunteer opportunitiesBrighter Days Fund - financial support thanks to your colleagues and the Marvin family should you suffer a personal hardshipWhen you belong to the Marvin team, it's all part of the package. Apply today!
Marvin is an Equal Opportunity EmployerThis job posting is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities of the employee. Accommodation may be made to enable an individual with a disability to perform the essential functions of the position. Any employment offer depends on completing a background check and drug screen to company standards.
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