A Partner Specialist supports the partner business, act as a Partner subject matter expert and will work closely with our sales teams and Partner Account Managers to maintain and grow partner’s business. The Specialist will solve problems, answer product, program, and deal registration questions. The Partner Specialist will foster relationships with customers and/or internal staff by communicating their knowledge on a product, service, proposition, or process.
This position is required to report to the SHI Austin, TX office location as determined by management.
About UsSince 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $14 billion global provider of IT solutions and services.
Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 6,000 of them. If you join our team, you’ll enjoy:
Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S. Continuous professional growth and leadership opportunities. Health, wellness, and financial benefits to offer peace of mind to you and your family. World-class facilities and the technology you need to thrive – in our offices or yours. ResponsibilitiesInclude, but are not limited to:
Design collateral, host webinars and give presentations to educate on your manufacturer, their offerings, and how we can win with their solutionsAct as a “go-to” resource for partner sales teams, to answer product, program, and deal registration questionsConduct conference calls/meetings with Sales teams, manufacturer Sales teams, and customers to sell partner products and solutionsTrain sales teams on partner products and programs, and how customers can benefit by using their core productsStay up to date on new product technology offerings, as well as partner-specific trainings and certificationsDevelop and manage a sales pipeline on an ongoing basis through CRM and ExcelExecute on parnter campaigns and initiatives aligning with Sales teamsOwn and monitor the partners’ Alias or Team Box and manage request by resolving within our Service Level AgreementsMonitor CRM for submitted Deal Registrations request and submit them to the partnerMaintain Partners’ Pipeline tracking open Deals and Communicate regularly with Partners, distribution, and sales to ensure forecast accuracyMaintain internal Partners’ pages and all relevant content including product deals, awards, promo’s etc.Be the main point of contact for Order Resolution Issues such as cancellations, returns, incorrect end user or SKU/Quantity etc Qualifications Bachelor’s degree or equivalent work experienceMinimum 1 year of business office experience, Inside/outside sales experience or Partner Sales Support experience preferred Required Skills Excellent organizational, communication, verbal, and written skillsAbility to multitask - effectively balance short-term and long-term prioritiesAbility to analyze multiple market factors to both anticipate and identify customer problems/needs and recommend appropriate solutionsAbility to effectively prioritize multiple demands while ensuring customer needs are metAbility to work both individually and in a team environmentProficiency in Microsoft Outlook, Word, Excel, and PowerPoint"Partner Champion" and partner ownership mentalityAbility to communicate comfortably and professionally with a wide variety of internal and external leadership contactsCreative approach to promoting partner’s brandAbility to be comfortable hosting team meetings, webinars and events Certifications Required Maintain Partners’ Certifications must be maintained during employment Unique Requirements Position requires no more than 10% of travelExtended hours may be required to complete some special projects and quarter end workload Additional Information The estimated annual pay range for this position is $45,000 - $80,000 which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending. Equal Employment Opportunity – M/F/Disability/Protected Veteran Status Options Apply for this job onlineApplyShareRefer a friend to this jobRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed Need help finding the right job? We can recommend jobs specifically for you! Click here to get started. Application FAQsSoftware Powered by iCIMS
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