Partner Support Specialist Internship

  

This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

   

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Learning does not only happen through training. Relationships are among the most powerful ways for people to learn and grow, and this is part of our HPE culture. In addition to working alongside talented colleagues, you will have many opportunities to learn through coaching and stretch assignment opportunities. You’ll be guided by feedback and support to accelerate your learning and maximize your knowledge. We also have a “reverse mentoring” program which allows us to share our knowledge and strengths across our multi-generation workforce.

Job specifics/responsibilities:

Support partner cases in  SFDCDeliver operational trainings (Ops guide, how to interface with HPE, etc.)Be the main point of contact for all matters pertaining to partner enquiries, acting as first line contact and taking ownership for queries end to endEnsure a close working relationship with assigned accountsEnsure assigned partners make correct financial warranty claims where applicableEnsure assigned partners deliver high quality customer satisfaction in service delivery to customersTake ownership of partner issues and work to satisfactory resolutionHelp to drive operational improvements for assigned accountsAct as escalation point for all partner escalationsWork under own initiative and take ownership of issues, ensuring best in class support to partners and customersDevelop a very close working relationship with (country/region) channel team

Key deliverables/accountabilities:

HPE procedures/policies are strictly followedLabor legislation is strictly adhered

Working relationships:

Internal:

Global Center of Partner Success and ExcellenceGEO/Country/Tower teamsWW Partner Delivery

External:

Channel Partners Representatives

Education (degree) and professional experience required:

Pursuing a degree in Business Administration, Industrial Engineering( ideally with knowledge in Project Management)General administrative, reporting or project support related experience is nice to have

Qualifications:

Strong interest in technology willing to learn.Excellent communication and interpersonal skills.Ability to work independently and collaboratively within a team.Proficient in Microsoft Office (Word, Excel, PowerPoint)Detail-oriented with strong organizational skills.

Personal skills and qualities:

Record of working in a diverse and multicultural environmentFocus on details– ability to check the accuracy of large amounts of dataAbility to work with multiple priorities – multi-taskingStrong analytical and summarizing skillsVery good communication and presentation skillsSelf-motivatedTeam player

Desirable  Skills:

Willing to make a huge path at our business unit, to growth within the business unit. Communication Skills: Ability to clearly convey ideas, present information, and build relationships with clients.Interpersonal Skills: Building rapport and trust with clients and team members is crucial for sales success.Analytical Skills: Understanding market trends, analysing data, and identifying potential leads to inform sales strategies.Negotiation Skills: Ability to engage in discussions to reach mutually beneficial agreements.Technical Knowledge: Basic understanding of technology products and services helps in effectively communicating with clients.Problem-Solving Skills: Ability to address client needs and find solutions quickly and efficiently.Time Management: Prioritizing tasks and managing time to handle various responsibilities effectively.Adaptability: Being flexible and open to learning in a fast-paced and evolving industry.Teamwork: Collaborating well with colleagues and supporting team objectives.

#costarica

#interns

Join us and make your mark!

We offer:

• A competitive salary and extensive social benefits

• Diverse and dynamic work environment

• Work-life balance and support for career development

• An amazing life inside the element! Want to know more about it?

Then let’s stay connected!

https://www.facebook.com/HPECareers

https://twitter.com/HPE_Careers

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBTand Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.

Additional Skills:

Accountability, Accountability, Action Planning, Active Learning (Inactive), Active Listening, Bias, Business, Calendar Management, Coaching, Computer Literacy, Creativity, Critical Thinking, Design Thinking, Empathy, Follow-Through, Group Problem Solving, Growth Mindset, Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity, Office Administration, Policy and procedures, Recordkeeping, Risk Assessment, Service And Support Planning {+ 6 more}

What We Can Offer You:

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Diversity, Inclusion & Belonging

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let's Stay Connected:

Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.

#costarica#interns

Job:

Administration

Job Level:

N/A

    

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

   

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.