Are you energized by helping others? Do you have a knack for troubleshooting and finding solutions? Do you enjoy learning about new things? Are you computer savvy and technology minded?
ABOUT US:Deluxe Merchant Services (formerly known as First American by Deluxe) is an industry-leading payment processing company that provides our partners and merchants with powerful in-store, online, and mobile payment solutions. Our technology is paired with the latest in payment security and backed by superior customer service. We help business pay, get paid, optimize, and grow.
Follow us on Deluxe LinkedIn or First American by Deluxe LinkedIn
RESPONSIBILITIES:The Partner Technical Support Specialist provides advanced support to sales agents by taking inbound calls to assist them in downloading and/or troubleshooting credit card equipment, VAR setups, install and maintain systems and products, keeps records, and comply with regulations.
Provide superior "white glove" technical assistance with immediate resolution if possible
Log all calls in the merchant systems
Assist with deployment escalations
Provides reliable and accurate education and/or training to partners about products and services
Stay up to date with the latest POS equipment and applications
Assists in projects as needed
BASIC QUALIFICATIONS:
HS/GED AND 2 years of relevant experience
Must be 18 years of age or older
PREFERRED QUALIFICATIONS:(but not required)
Associate's degree
Deluxe Corporation is an Equal Opportunity / Affirmative Action employer:
All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law.
EOE/Minorities/Females/Vet/Disability
Please view the electronic EEO is the Law Poster which serves to inform you of your equal employment opportunity protections as part of the application process.
Reasonable Accommodation for Job Seekers with a Disability: If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to deluxecareers@deluxe.com.