Wärtsilä is a world leader in marine technology and leading the industry's transformation towards a decarbonised and sustainable future. With the world’s widest portfolio and service network, we – Wärtsilians - deliver efficient, safe and sustainable integrated products and solutions to enhance the business of our customers. The opportunities presented through digitalisation and new technologies are offering a new era of shipping. Did you know that shipping is the world’s most efficient mode of transportation and that approximately 80% of world trade is carried by sea?
We want to change the course towards an interconnected and cleaner maritime future and are constantly on the lookout for future-oriented talent to join our team and to work towards enabling sustainable societies through innovation in technology and services - together. Are you ready to jump onboard?
Parts Coordination Coordinator
We are looking for a Coordinator to join our dynamic, customer-service-focused Parts Coordination Management (PCM) Team. The successful candidate must be willing and able to work in Santo Domingo, Dominican Republic and must speak English in an advance level, Portuguese is desirable.
The ideal candidate has strong Communication and Customer service skills, SAP knowledge preferable, Logistics experience is bilingual (English/Spanish), has a Bachelor’s or Masters's degree in a related field.
As a Parts Coordination Coordinator, you will focus on these responsibilities:
- Act as contact for spare parts quotations, orders, deliveries, and non-conformities
- Act as a link between customers and the various departments involved in the spare parts delivery process
- Handle and coordinate quotes and orders according to working procedures and guidelines and local required
- Ensure highest level of quality and response time for quotes and orders
- Ensure quality of spare parts sales documents
- Ensure correct customer master data and handling instructions are used when processing quotations and ord
- Actively follow up quotes with customers before they expire, providing feedback to sales teams and customers
- Actively follow up the order book with the sales team
- Liaise with Sales about the content and terms of the offerings
- Follow up and communicate parts deliveries information accordingly in a timely manner to customers
- Follow up with supply chain of parts deliveries according to agreed process
- Maintain and develop knowledge of customer-specific solutions and needs
- Off-hour support for spare parts (24 hrs service)
- Set up and promote OB follow up meetings with Sales Team
- Fulfill responsibilities in the assigned expertise and ensure the transfer of knowledge within the teams
- Use internal network within the expertise to escalate issues that may arise within the expertise
- Build profitable customer relationships to provide feedback and valuable information
- Work towards Company reputation
To be successful in this role, we expect you to have:
Bachelor's Degree in Bussiness Administration, International Logistics, International Business or related fields. Fluency in English Fluency in Portuguese Desirable Located in Santo Domingo, Dominican Republic. Experience in working in an international environment is seen as beneficial Advance knowledge on SAP (Desirable)
Why you and us
You will be a part of a global organization with local presence and work in an exciting and dynamic working environment with highly motivated and skilled co-workers. We offer interesting and challenging work tasks, as well as personal and professional development in a great team.
If you feel excited by being a part of this working environment and think your personal skills and qualities match the job requirements, we look forward to receiving your job application.
Last application date: 08/01/2025
At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities.
This is Wärtsilä
Wärtsilä is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. Our team of 17,800 professionals, in more than 280 locations in 79 countries, shape the decarbonisation transformation of our industries across the globe. Read more on www.wartsila.com.
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