Job Title: Service Coordinator/Customer Service Representative
Job Description

As a Service Coordinator/Customer Service Representative, you will be responsible for facilitating customer needs and requests in an informative, productive, and efficient manner. You will use your knowledge of parts to greet customers, help them locate the parts they need, educate them about part functions, provide price and availability information, and secure sales.

ResponsibilitiesManage customers under your responsibility for spare parts as delegated by the Spare Parts Hubs Manager.Communicate with customers, answer their requests in a timely fashion, and contact them to promote our products.Develop cooperation to increase sales in your portfolio.Process customer requests for quotes through our quotation module (SPQ) from various sources including email and telephone.Provide technical support for parts search, involving our technical team if needed, and keep customers updated on the progress until a solution is reached.Process orders in our ERP system and organize shipments in accordance with company policies and procedures.Keep customers up to date on the status of their orders until delivered and troubleshooting any issues.Understand market demand and assist the purchasing team and spare part manager in advising which parts to stock in our region.Exercise discretion in prioritizing and executing daily tasks and projects to ensure timely and quality work.Take notes, be organized and clear in your work.Be a team player; seek support from colleagues based on their specialty and assist them to the best of your ability.Be multitask and flexible for the benefit of our customers, maintaining professionalism under pressure.Essential SkillsCustomer serviceInside salesOrder entryMicrosoft Office proficiencyService and order processingCustomer supportAbility to think on feet and upsellProcess-drivenAttention to detailAdditional Skills & QualificationsTeachable recent graduate with strong communication and attention to detail skillsRelevant administrative experience, preferably in a manufacturing settingMilitary experience is a plusERP experience is preferredManufacturing experience preferredQuoting experience is nice to haveWork Environment

You will work as part of the Parts Team, which consists of 30 people in total. This includes 10 on the warehouse floor, 4-5 in shipping, and 15 in various sales/administrative capacities. The team is segmented between military and commercial sectors. Business hours are 8 hours per day.

Pay and Benefits

The pay range for this position is $25.00 - $32.00

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Windsor,CT.

Application Deadline

This position will be accepting applications until Dec 27, 2024.

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\n \n About Aston Carter:\n

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

\n Diversity, Equity & Inclusion\n

At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

\n Hiring diverse talent\n Maintaining an inclusive environment through persistent self-reflection\n Building a culture of care, engagement, and recognition with clear outcomes\n Ensuring growth opportunities for our people\n

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

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