Summary: Seeking a Parts Customer Service Representative with experience in customer service and knowledge of heavy equipment service or manufacturing.

Requirements:

HS diploma required; Associate or Bachelor's degree preferred

Minimum one year of customer-facing experience

Basic understanding of heavy equipment service or manufacturing

Familiarity with business-to-business commerce

Proficient typing skills, 30 WPM minimum

Excellent telephone communication abilities

Competency in Microsoft Office suite

Preferred Skills:

Experience with Infor software

Responsibilities:

Develop and maintain positive customer relationships

Act as inside sales to boost sales volume per customer

Forward opportunities for deeper customer engagement to Parts Department Manager

Utilize company order management software proficiently

Assist finance department with collecting overdue payments (>60 days) for parts orders

Adhere to company policy and ensure accurate and timely work completion

Maintain safety standards by adhering to safety rules and conducting safety audits

Generate revenue and profit by handling spare part orders efficiently: quoting, order entry, aiding in part identification, referring technical inquiries, and responding to order information requests

Collaborate with production planning for scheduling inputs, lead times, and RTS dates

Identify and solve order issues prior to entry: pricing discrepancies, profit concerns, sales contract issues, INACT or IHACT parts identification

Assess customer urgency accurately for expedited orders