Job Description SummaryThe Parts Fulfillment Team Leader is responsible for leading the end-to-end order fulfillment process from customer order placement to delivery, ensuring timely and accurate order processing while acting as a liaison between planning, customer service and logistics teams to drive a high level of customer satisfaction.

Job Description

Essential Functions

Order Management

Ensure supply to customers by partnering with Global Warehouse and Logistics Leader and planning to lead fulfilment of customer orders.Coordinating timely ordering by working with cross functional teams to ensure orders are received, released and executed on timeMonitor order status throughout the fulfillment cycle, identifying and resolving any potential delays. Review orders upon receipt for accuracy including correct/orderable part numbers, pricing, need date validation, and challenge of short cycle.Own, track, drive closure on order cancellations and part returns.

Customer service Interaction

Collaborate with customer service representatives to address customer inquiries regarding order status and fulfillment issues. Proactively escalate customer concerns to relevant teams for timely resolution. Ensure on-time delivery of all new parts orders by interfacing with internal and external customers as well as supply chain teams to clearly understand requirements/expectations and driving internal processes to effectively execute including sourcing, receiving, warehouse, shipping, and logistics.Coordinate with customer facing teams on the reallocation of critical parts needs when managing critical projects through a supply constrained environment

Performance Monitoring and Improvement

Analyze key performance indicators (KPIs) related to order fulfillment, such as on-time delivery, order accuracy, and customer satisfaction. Identify areas for improvement and implement process changes to optimize fulfillment operations. Drive efficiency through identifying value-adding opportunities through technology and data in-line with the digital roadmap. Lead & implement supply projects/initiatives to gain efficiency and meet customer needs.Drive problem solving and root cause analysis when business requires.

Team Leadership

Lead and develop a team of fulfillment specialists, assigning tasks and providing necessary training. Foster a culture of continuous improvement within the fulfillment team. Proactively identify supply risks & issues and drive mitigations/solutions timely. Manage the communications with critical Global and Local stakeholders in event of potential delays and stock-outs. Prompt escalation of any inability to supply. Drive and support weekly critical parts calls with the various organizations supported by parts fulfillment as well as the leadership when needed.

Basic Qualifications

Bachelor's DegreeAt least 7+ years of experience in Parts Fulfillment and or materials experience with cross-functional exposure (Manufacturing, Sourcing, Logistics and Warehousing teams)Knowledge of Aeroderivative products/businessOracle user extensive experienceLeadership Experience preferred

Desired Characteristics

Master's DegreeInclusive style, ability to influence othersProcess, results, and detail orientedExcellent interpersonal and communications skills (written, verbal)Strong analytical and problem-solving skillsAbility to make critical decisions and work independentlyStrong customer focusDemonstrated ability to work within a fast- paced results driven environmentAble to build and maintain strong internal and external partnershipsSolid understanding of supply chain planning and execution systemsPossess strong business, logistics, and supply Chain acumenKnowledgeable of master data impactEffective communicator with strong presentation and facilitation skills.Systems thinker, deep listener, able to uncover novel insightsCustomer centricity and growth mindset.Outcome-based, solution-oriented, enterprise-thinking mindset.Collaborator, influencer and good team player.

About Us: Aero Alliance is a Joint Venture that serves three segments of customers – its two parent companies, Baker Hughes and GE Vernova, as well as the Authorized Service Providers (ASP) network. At Aero Alliance, our purpose is to deliver improved product, repair & execution strategy & fulfillment with best-in-class quality, speed and cost for the JV Partners & ASPs.

Our people are the trusted experts, relied on to solve challenges big and small. We invest in the health and well-being of our workforce, train and reward talent, and develop leaders at all levels to bring out the best in each other.

We believe in creating an environment of diversity and inclusion, without bias. We know we are better when all of our people are developed, engaged, and able to bring their whole authentic selves to work. We are an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, gender (including pregnancy), sexual orientation, gender identity or expression, age, disability, veteran status or any other characteristics protected by law.

Additional Information

GE Vernova offers a great work environment, professional development, challenging careers, and competitive compensation. GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE Vernova will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

Relocation Assistance Provided: No