**Career Area:** Product Support **Job Description:** **Your Work Shapes the World at Caterpillar Inc.** When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. **IT IS YOUR TIME!** Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. If you are looking for personal and professional growth, in a company with an inclusive culture, which seeks equity, respects differences and believes in people's potential, this is the right place. We consider people with disability candidates and those with diversity in gender, culture, ethnicity, religion, age, generation, race, nationality and sexual orientation. **Important** **:** + **Don’t** **forget** **to** **include a resume (CV) in English in** **your** **profile in** **Workday** + **Please** **frequently** **check** **the** **email** **associated** **with** **your** **application** **,** **including** **the** **junk** **/spam, as** **this** **is** **the** **primary** **correspondence** **method** **.** **If** **you** **wish** **to** **know** **the** **status** **of** **your** **application** **,** **please** **use** **the** **candidate log-in** **on** **our** **career** **website as it** **will** **reflect** **any** **updates** **to** **your** **status.** **Job Summary:** As a Parts Operations Consultant, you will provide support for dealer-specific product or service development. You will contribute to the Caterpillar and dealer business plan by increasing parts profitability, effective product support capability and efficiency, contributing to dealer parts and service growth, and enhancing customer satisfaction. This position supports district office and dealers in achieving parts and service support and distribution capabilities that positively contribute to the sale of new and used Caterpillar parts, service, and products. **What You Will Do:** Prioritize development activities with dealers and access resources to support. Ensure adequate capability and capacity are in place at the dealers to deliver services growth. Cultivate and maintain ongoing customer relationships. Develop in-depth knowledge of organizational products and programs, as well as capabilities of team members within the department. **What You Have - Skills:** **Customer Focus and Relationship Management** : Ability to prioritize customer needs and build strong, lasting relationships with clients and dealers to ensure satisfaction and loyalty. **Effective Communication and Collaboration** : Proficiency in conveying information clearly and working effectively with team members and stakeholders to achieve common goals. **Decision Making and Critical Thinking** : Capability to analyze situations, make informed decisions, and solve problems efficiently and effectively. **Problem Solving and Consulting** : Expertise in identifying issues, developing solutions, and providing valuable insights and advice to improve operations and outcomes. **Candidates will** **have:** Bachelor's Degree. Advanced/Fluent English. **Top Candidates Will Also Have:** Experience working with dealers and/or customers in parts operations or aftermarket commercial capacity. Experience in warehouse management and/or supply chain operations. Experience working on root cause and developing corrective actions. Experience using service data and parts and service information. **Some of the offered benefits*:** ·Medical plan ·Dental plan ·Medicines reimbursement ·Gympass ·Psychological, Legal, Social and Finance Support Program ·Private pension plan ·Profit share ·Meal assistance ·Christmas basket ·Transportation ·Life and personal insurance ·Extended maternity and paternity leave ·Employee resources group (Young Professional, Women in Networking, LAMBDA (LGBTQIA+), Latin Group and Active in Sport * Caterpillar reserves the right to change or modify benefits at any time, subject prior notice and in compliance with legal requirements. Benefit elegibility may vary by position and location. The Recruitment & Selection area emphasizes that it does not use personal emails and/or emails from other domains (@gmail, @hotmail, etc.) to contact candidates. Available vacancies are only advertised through the company's official channels (www.caterpillar.com/careers.html; https://www.linkedin.com/company/caterpillar-inc ), and official Caterpillar emails are mandatory followed by the domain @cat.com. Also, the company does not request any type of payment (bank transfer, pix, etc.) for the purposes of the selection process. For more information click on the link: https://www.caterpillar.com/pt/careers/apply-now/help.html \#LI **Posting Dates:** March 7, 2025 - March 13, 2025 Caterpillar is an Equal Opportunity Employer (EEO). Not ready to apply? Join our Talent Community (http://flows.beamery.com/caterpillarinc/talcom) .